Clinical Assistant - LECOM Health

Clinical Assistant

  • Full Time
  • Erie
  • Posted 2 weeks ago

Medical Associates of Erie

Main Function:
To guarantee that each patient visit and the logistical arrangements surrounding the visit are carried out with courtesy, caring and consistency, while assisting the physician in patient care and education

Main Duties and Responsibilities:

  • Assist in patient care in the exam room as directed by physician
  • Perform clinical procedures under supervision of physician
  • Escort patients to exam rooms, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s electronic health record
  • Interview patients to make sure all information in electronic medical record is complete and current, including obtaining all necessary signed authorizations
  • Review medical record for progress notes, specialist templates and diagnostic records prior to patient visit. Ensure all related reports, labs and information is filed, if available, in patient’s electronic health record. (pre-visit planning/chart prep)
  • Schedule tests, surgical procedures and coordinate referrals to provide continuous care for patients
  • Obtain all necessary authorizations as mandated by patient’s insurance
  • Track referrals for the practice to completion (report/result received and patient notified)
  • Perform lab draws, EKG’s and administer injections
  • Provide education to patients, families, and caregivers regarding medication and treatment protocol as instructed by physician
  • Keep exam rooms and medication storage room stocked with adequate medical supplies, maintain instruments, prepare sterilization as required
  • Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
  • Triage for urgency and process messages from patients and front office staff to physicians
  • Provide response to patient inquiry and concerns with attention to confidentiality
  • Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, cold sterilization fluid change, etc.)
  • Keep patients in waiting area informed of any unusual delays in physicians’ schedule
  • All other duties as assigned

Other Duties:

  • Assist in answering phone, scheduling appointments, making reminder calls as well as calling no shows
  • Be familiar with and implement all office policies and procedures
  • Attend all office meetings and training sessions
  • Understand and adhere to the professional policies and standards in the MAE Employee Handbook
  • Goodwill ambassador for MAE by promoting awareness to the patient of all physicians and services MAE/LECOM Health provides
  • Provide clinical coverage at other MAE offices when needed

Skills/Knowledge:

  • Exceptional customer service and phone etiquette
  • Ability to maintain effective and organized systems to ensure timely patient flow
  • Ability to perform phlebotomy and administer injections
  • High School Diploma/Medical Assistant Training preferred
  • Medical Assistant certification helpful
  • Knowledge of Health Care Field
  • Medical Terminology
  • Grammar, spelling and punctuation
  • Knowledge of Electronic Health Records
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