Front Desk Receptionist

Website Medical Associates of Erie
Medical Associates of Erie is currently seeking a Front Desk Receptionist for a busy Physician Practice. This position is full time Monday through Friday.
MAIN DUTIES AND RESPONSIBILITY:
- Check voicemail line in the morning and retrieve messages
- Welcomes and greets all patients and visitors
- Answers phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Schedule patient appointments, make reminder calls, call patients who missed their appointments (no shows)
- Responsible for keeping the reception area clean and organized
- Facilitates patient flow by notifying physician of patients’ arrival and communicating with patients and clinical staff of unforeseen service delays
- ”Check in” patients as they arrive in a courteous manner. Responds to patient inquires in a professional and respectful manner.
- Registers new patients and updates existing patient demographics by collecting detailed patient information
- Verifies patient’s address, phone, insurance and email address each visit
- Collection of patient balances for services provided (co-pay, prior balances etc)
- Copy insurance cards
- Verify patient insurance eligibility prior to patient appointments
- Reconcile daily payments at the end of the day
- Protects patient confidentiality by making sure PHI is secured; not leaving PHI in plain sight of patients/visitors and logging off computer before leaving it unattended
- All other duties as assigned
Qualifications: High School Diploma or GED
Skills/Knowledge:
- High School or GED
- Previous experience in an office setting
- Knowledge of clinical procedures and medical terminology
- Basic word, excel
- Telephone etiquette/customer service skills
- Previous scheduling experience using an electronic scheduling system/electronic health record preferred
- Basic computer skills
Interested,qualified candidates may submit a resume to kwheeler@maerie.org
We offer competitive wages and a comprehensive benefit package. EOE