Front Desk Receptionist - LECOM Health

Front Desk Receptionist

Medical Associates of Erie

Medical Associates of Erie is currently seeking a full time Front Desk Receptionist for a busy Physician Practice. 


  1. Check voicemail line in the morning and retrieve messages
  2. Welcomes and greets all patients and visitors
  3. Answers phone while maintaining a polite, consistent phone manner using proper telephone etiquette
  4. Schedule patient appointments, make reminder calls, call patients who missed their appointments (no shows)
  5. Responsible for keeping the reception area clean and organized
  6. Facilitates patient flow by notifying physician of patients’ arrival and communicating with patients and clinical staff of unforeseen service delays
  7. ”Check in” patients as they arrive in a courteous manner. Responds to patient inquires in a professional and respectful manner.
  8. Registers new patients and updates existing patient demographics by collecting detailed patient information
  9. Verifies patient’s address, phone, insurance and email address each visit
  10. Collection of patient balances for services provided (co-pay, prior balances etc)
  11. Copy insurance cards
  12. Verify patient insurance eligibility prior to patient appointments
  13. Reconcile daily payments at the end of the day
  1. Protects patient confidentiality by making sure PHI is secured; not leaving PHI in plain sight of patients/visitors and logging off computer before leaving it unattended
  2. All other duties as assigned

Qualifications: High School Diploma or GED


  • High School or GED
  • Previous experience in an office setting
  • Knowledge of clinical procedures and medical terminology
  • Basic word, excel
  • Telephone etiquette/customer service skills
  • Previous scheduling experience using an electronic scheduling system/electronic health record preferred
  • Basic computer skills

Enhanced benefits include Highmark Blue Cross/Blue Shield Health Insurance starting at only $55 a month. Life insurance and AD & D insurance provided to full time employees at no cost. The health system also offers an excellent 403b retirement plan to qualified employees with an employer match after completing one year of service.