LECOM Institute for Behavioral Health Clinical Assistant

Lecom Institute for Behavioral Health, an equal opportunity emlpoyer, is looking for an enthusiastic team player with excellent patient care and customer service skills to join our team.

We pride ourselves on offering compassionate and quality outpatient psychiatric services and medication management services to individuals at any age. The LECOM Institute for Behavioral Health offers extensive expertise and services for children, adults and seniors designed to meet and exceed expectations in addressing behavioral health challenges.

We have a group of qualified professionals who pride themselves on delivering evidence based medicine. Knowledgeable support staff are available to assist you with questions regarding scheduling, medication refills, etc. The support staff functions as a liaison between the patients and the psychiatrists. As an affiliate of the Lake Erie College of Osteopathic Medicine (LECOM), our practice is engaged in the education of future behavioral health providers. Fellows, residents, and students work closely with care team members to gain specialized knowledge in the clinical practice setting.

This role is tasked with providing a full range of patient care responsibilities for a busy outpatient mental health center. The BH Clinical Assistant I guarantees that each patient visit and the logistical arrangements surrounding the visit are carried out with courtesy, professionalism, and compassion, while assisting the physician in patient care and education. The Clinical Assistant may work with more than one specific physician based on clinic needs each day as well as willingness to work at both LIBH settings. Flexibility in scheduling is preferred as we staff our offices M-Th 8-6:30pm, Friday 8-5. Experience working in behavioral health and/or outpatient office setting is highly preferred.

Main Duties and Responsibilities:

Direct Patient Care

· Greet patients warmly, escort patients to exam rooms.

· Measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s electronic health record.

· Interview patients to make sure all information in electronic medical record is complete and current, including obtaining all necessary signed documents.

· Assist in patient care in the exam room as directed by physician.

· Perform clinical procedures under supervision of physician.

· Perform screenings per provider guidelines.

· Perform lab draws and administer injections.

· Provide education to patients, families, and caregivers regarding medication and treatment protocol as instructed by physician.

· Keep patients in waiting area informed of any unusual delays in physician’s schedule.

Administrative Patient Care

· Review medical record for progress notes, specialist templates and diagnostic records prior to patient visit.

· Ensure all related reports, labs and information is filed, if available, in patient’s electronic health record.

· Schedule appointments, tests, and procedures to provide continuous care for patients.

· Support the obtaining of all necessary authorizations as mandated by patient’s insurance.

· Process prescription refills, and direct/instruct patients and/or family members regarding prescription and treatment instructions according to provider guidelines and orders.

· Aid in coordination and administration of long acting injectables.

· Assist with coordination of Clozaril patient care when requested by Office Lead and/or Clinic Director.

· Support the tracking of patient appointments, tests, and procedures through completion and maintain documentation of efforts in EHR.

· Keep exam rooms and medication storage areas stocked with adequate medical supplies.

· Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.

· Triage for urgency and process messages from patients and front office staff to physicians.

· Provide response to patient inquiry and concerns with attention to confidentiality.

· Document all patient interactions and contact in the patient chart.

· Ensure daily documentation meets standards, regulations, policies, and practices.

· Keep appropriate records within patient’s EHR chart.

· Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, etc.)

· All other duties as assigned

Other Duties:

1. Assist in answering phone, scheduling appointments, and calling no-shows.

2. Be familiar with and implement all office policies and procedures.

3. Clean equipment, treatment spaces, etc. between visits to maintain infection control as needed.

4. Attend all office meetings and training sessions on time.

5. Perform a variety of routine clerical duties including but not limited to filing, copying, faxing, sorting mail and posting, etc.

6. Understand and adhere to the professional policies and standards in the Employee Handbook.

7. Act as the Goodwill ambassador for the clinic, the hospital and the LECOM Health System by promoting awareness to the patient of all physicians and services LECOM Health provides.

8. Provide clinical coverage at other locations when needed.

Skills/Knowledge:

· Exceptional customer service and phone etiquette

· Ability to maintain effective and organized systems to ensure timely patient flow

· Ability to perform phlebotomy and administer injections

· Ability to multi-task

· Ability to seek guidance from supervisory staff

· Ability to operate within appropriate scope of practice and maintain adequate professional boundaries

· High School Diploma/Medical Assistant Training preferred

· Medical Assistant certification helpful

· Knowledge of health care field and medical terminology

· Maintain patient confidentiality and adhere to HIPAA regulations

· Exceptional grammar, spelling and punctuation

· Maintain CPR/First Aid certification

· Must be able to obtain Act 33/44 and FBI clearances upon hire.

· Must complete Mandated Reporter training within 30 days of hire.

· Must complete Crisis Management Training upon hire.