Network Technician

Millcreek Community Hospital, an Equal Opportunity Employer, is currently hiring and I.T. Network Technician to join our Information Technology team! 

SUMMARY:  Coordinates, implements and supports all network and hardware facilities to meet the needs of system users, and hospital administration and all state and federal regulations associated LECOM Health System’s solutions.

DUTIES AND RESPONSIBILITIES:

• Responsible in assisting with the configuration, installation, maintenance, and support of network devices and services, including WAN and LAN connectivity, routers, and firewalls.
• Responsible in assisting with the configuration, installation, maintenance, and support of servers, workstations, and peripheral equipment.
• Responsible in assisting with the configuration, installation, maintenance, and support of Active Directory environment.
• Evaluate proposed solutions, review options and make recommendations. Ensure the design and integration of proposed systems, software, and hardware solutions leads to efficiency/workflow, patient safety and all security standards.
• Works with Help Desk staff to support end users with network related issues.
• Responsible in assisting in vulnerability management and remediation, maintaining Antivirus and monitoring security logs.
• Maintains and monitors internet content filter and email spam filter.
• Monitors the server, network and software performance characteristics and proactively addresses all issues including storage space, system performance and archiving/backup and recovery. Monitors all event logs.
• Coordinates all wiring, server, addressing and network activity.
• Works with third-party vendors for upgrade maintenance and problem resolution.
• Prepares and maintains documentation and procedures of systems to ensure intended use and continuity of program maintenance.
• Develops training and continuing education programs for I.T. staff and systems users to support and utilize newly developed, modified, enhanced or converted systems.
• Studies existing information processing to evaluate effectiveness and proposes new systems to improve efficiency/workflow and patient safety.
• Adheres to all standards, policies, protocols, processes and procedures as defined by the I.T. department.
• Participates in the department on-call rotation. Responsible for receiving, resolving or reporting issues to the parties responsible to resolve any issue during the rotation according to the I.T. on-call policy and procedure.
• Provides emergency or backup on-call assistance in the event of systems failure or scheduled maintenance.
• Performs other related duties as assigned by authorized personnel or as may be required to meet emergency situations.

QUALIFICATIONS:

Minimum Education: Bachelor’s Degree in Computer Science, MIS, or a related degree, with relevant healthcare I.T. experience.

Minimum Experience: Three years recent experience in network and hardware support, or an associated degree in computer technology and five years experience in network and technical implementations and support.

Minimum Skills:  Broad knowledge of systems administration and management, network operating systems, network hardware, software, telecommunications systems and services and backup procedures.

Experience with system planning, development and management of systems which include enterprise directories, email and Internet services. Ability to read, analyze and interpret technical documentation.  Ability to carry out instructions furnished in written, oral or diagram form.