SUMMARY: Highly organized team focused individual with the ability to follow direction with minimal oversight, solve problems and communicate effectively with patients, visitors, and hospital staff.
DUTIES AND RESPONSIBILITIES:
- Responsible for greeting all patients and visitors, in person or over the phone
- Perform day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, scanning, data entry.
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner and transfers calls as required.
- Collect, post, and manage patient account payments.
- Responsible for sorting and dispersing incoming mail to correct recipients throughout the office.
- Print and prepare paper claims for external or interoffice mailing.
- Prepare collection letter mailings.
- Upload 837 claim files to clearinghouse on a daily basis.
- Responsible for keeping the reception area clean and organized.
- Keeps office supplies adequately stocked; submits orders to Manager for approval when necessary.
- Regularly meet with Patient Accounting & Registration Manager to discuss and resolve billing obstacles.
- Regularly attend department huddles and meetings.
- Perform additional duties as requested.
Minimum Education: High School Diploma or GED minimum
Minimum Experience: Prior hospital billing office experience preferred.
Minimum Skills: Excellent customer service skills. Demonstrate reliability and a sense of urgency in completing tasks quickly and in a timely manner. Conceptual understanding of financial record keeping and medical billing procedures. Competent use of computer systems, software (including Microsoft Office), and 10 key calculators.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to lift 0-20 lbs; reach; stand; walk; bend; move/push 0-20 lbs. The employee is frequently required to sit for 6 hours or more.