Medical Associates of Erie is currently seeking a full time Front Desk Receptionist for a busy Physician Practice. 

Main Duties and Responsibilities: 

1. Check voicemail line in the morning and retrieve messages
2. Welcomes and greets all patients and visitors
3. Answers phone while maintaining a polite, consistent phone manner using proper telephone etiquette
4. Schedule patient appointments, make reminder calls, call patients who missed their appointments (no shows)
5. Responsible for keeping the reception area clean and organized
6. Facilitates patient flow by notifying physician of patients’ arrival and communicating with patients and clinical staff of unforeseen service delays
7. ”Check in” patients as they arrive in a courteous manner. Responds to patient inquires in a professional and respectful manner.
8. Registers new patients and updates existing patient demographics by collecting detailed patient information
9. Verifies patient’s address, phone, insurance and email address each visit
10. Collection of patient balances for services provided (co-pay, prior balances etc)
11. Copy insurance cards
12. Verify patient insurance eligibility prior to patient appointments
13. Reconcile daily payments at the end of the day

13. Protects patient confidentiality by making sure PHI is secured; not leaving PHI in plain sight of patients/visitors and logging off computer before leaving it unattended
14. All other duties as assigned

Qualifications:

High School Diploma or GED

Skills/Knowledge:

• High School or GED
• Previous experience in an office setting
• Knowledge of clinical procedures and medical terminology
• Basic word, excel
• Telephone etiquette/customer service skills
• Previous scheduling experience using an electronic scheduling system/electronic health record preferred
• Basic computer skills

Enhanced benefits include Highmark Blue Cross/Blue Shield Health Insurance starting at only $55 a month. Life insurance and AD & D insurance provided to full time employees at no cost. The health system also offers an excellent 403b retirement plan to qualified employees with an employer match after completing one year of service.

EEO/AA/M/F/Vets/Disabled

Medical Associates of Erie is seeking a reliable medical assistant to guarantee that each patient visit and the logistical arrangements surrounding the visit are carried out with courtesy, caring and consistency, while assisting the physician in patient care and education

Main Duties and Responsibilities:

1. Assist in patient care in the exam room as directed by physician
2. Perform clinical procedures under supervision of physician
3. Escort patients to exam rooms, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s electronic health record
4. Interview patients to make sure all information in electronic medical record is complete and current, including obtaining all necessary signed authorizations
5. Review medical record for progress notes, specialist templates and diagnostic records prior to patient visit. Ensure all related reports, labs and information is filed, if available, in patient’s electronic health record.  (pre-visit planning/chart prep)
6. Schedule tests, surgical procedures and coordinate referrals to provide continuous care for patients
7. Obtain all necessary authorizations as mandated by patient’s insurance
8. Track referrals for the practice to completion (report/result received and patient notified)
9. Perform lab draws, EKG’s and administer injections.
10. Provide education to patients, families, and caregivers regarding medication and treatment protocol as instructed by physician
11. Keep exam rooms and medication storage room stocked with adequate medical supplies, maintain instruments, prepare sterilization as required
12. Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
13. Triage for urgency and process messages from patients and front office staff to physicians
14. Provide response to patient inquiry and concerns with attention to confidentiality
15. Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, cold sterilization fluid change, etc.)
16. Keep patients in waiting area informed of any unusual delays in physicians’ schedule
17. All other duties as assigned

Other Duties:

1. Assist in answering phone, scheduling appointments, making reminder calls as well as calling no shows
2. Be familiar with and implement all office policies and procedures
3. Attend all office meetings and training sessions
4. Understand and adhere to the professional policies and standards in the Employee Handbook
5. Goodwill ambassador for clinic, the hospital and the LECOM Health System by promoting awareness to the patient of all physicians and services LECOM Health provides
6. Provide clinical coverage at other locations when needed

Skills/Knowledge:

• Exceptional customer service and phone etiquette
• Ability to maintain effective and organized systems to ensure timely patient flow
• Ability to perform phlebotomy and administer injections
• High School Diploma/Medical Assistant Training preferred
• Medical Assistant certification helpful
• Knowledge of Health Care Field
• Medical Terminology
• Grammar, spelling and punctuation
• Knowledge of Electronic Health Records

EEO

Job Summary:

We are seeking a skilled and customer-focused Optician to join our team. The Optician will assist customers in selecting and fitting eyewear, interpret prescriptions, and ensure optimal visual performance and comfort. This role requires exceptional interpersonal skills, attention to detail, and a commitment to delivering excellent service.

Key Responsibilities:

1. Customer Service:

• Greet customers and assess their eyewear needs.

• Provide professional advice on frame styles, lens types, and treatments based on prescription and lifestyle.

2. Prescription Interpretation:

• Interpret and verify prescriptions from optometrists or ophthalmologists.

• Advise on lens options such as single-vision, bifocal, progressive, or specialty lenses.

3. Eyewear Fitting and Adjustments:

• Assist customers in selecting frames that suit their facial features and preferences.

• Measure and fit eyewear accurately, including adjusting frames for proper alignment and comfort.

4. Sales and Inventory Management:

• Process sales transactions and maintain accurate records.

• Track and manage inventory levels to ensure an adequate selection of frames and lenses.

5. Repairs and Maintenance:

• Perform minor repairs and adjustments to glasses and sunglasses.

• Ensure quality control by inspecting completed eyewear for accuracy and durability.

6. Administrative Duties:

• Maintain customer records and follow up on orders or repairs.

• Collaborate with team members and other healthcare professionals to provide comprehensive care.

Qualifications:

• High school diploma or equivalent (required).

• Certification or licensure as an Optician (preferred).

• Strong understanding of eyewear products, lens technologies, and optical measurements.

• Excellent communication and interpersonal skills.

• Sales or retail experience in a similar role is a plus.

Skills and Competencies:

• Detail-oriented with excellent organizational skills.

• Proficiency in using optical tools and equipment.

• Ability to multitask and work in a fast-paced environment.

• Commitment to customer satisfaction and quality service.

Working Conditions:

• Work is performed in an optical retail or clinic environment.

• May involve standing for extended periods and handling delicate equipment.

LECOM Health’s full time employees enjoy the availability of an industry leading benefits package along with competitive wages. Enhanced benefits include Highmark Blue Cross / Blue Shield Health Insurance starting at only $70 a month! Life Insurance and AD&D Insurance is provided to all Full Time employees at no cost. The Health System also offers an excellent 403(b) Retirement Plan to qualified employees with an employer match after completing one year of service.

EEO/AA/M/F/Vets/Disabled

The Project Manager is responsible for developing, overseeing, and improving The Graduate Medical Education Residency Program under the direction of the Program Director, implementing changes based on the current accreditation requirements, and preparing for accreditation site visits and review by the ACGME Review Committees.

The ideal Candidate will possess prior Healthcare or Project Management experiences who have the ability to organize materials, scrutinize and interpret regulations and guidelines to create and improve programs and directives, however previous GME coordination experience is not required.

• Provide administrative support to Program Directors, GME Administration, residents and fellows as needed across all programs
• Assist with documentation for resident and fellow training, including but not limited to scheduling meetings, problem solving, and maintaining program and institution files
• Assist in ACGME credentialing process for residency and fellowship, i.e. gathering information for Program Information Forms
• Prepare and assist with all aspects of accreditation requirements, site visits and inspections
• Track and maintain aspects of Residency, including:
• Collection of Goals & Objectives forms
• Assist with data entry of completed reporting forms, evaluations and documentation
• Schedule Resident/Faculty Workshops, meetings and facilities
• Serve on the Orientation Planning Committee
• Keep various schedules and calendars up to date and review appointments as needed with program leadership
• Attend and record minutes at various Committee meetings, and compose agendas as needed, including GME, GMEC, and patient safety
• Maintain program organizational files
• Coordinate all necessary certifications for incoming and existing trainees, including but not limited to BLS, PALS and ACLS
• Complete requests for credentials and verification of training forms
• Assist with licensure
• Facilitate Resident/Fellow membership in appropriate organizations as well as subscriptions/generate user accounts as needed
• Maintain and appropriately communicate the Program Director’s schedule
• Schedule and coordinate meetings and conference calls
• Coordinate the Program Director correspondence

Qualifications

• Associate's degree in a business related field, required
• Bachelor's degree, preferred
• Previous Healthcare Experience a plus
• Previous Project Management or Quality Improvement experience strongly desired

BENEFITS:

LECOM’s full time employees enjoy the availability of an industry leading benefits package including:

• Ask about our *NEW* Childcare Subsidy, with up to $200 / month for childcare
• Highmark BC/BS Medical Insurance with employee-only coverage costing only $55/ month!
• Full Family Medical Insurance is only $270/month!
• Employees with LECOM Medical Insurance can take advantage of waived co-pays and deductibles at LECOM physicians and Millcreek Community Hospital.
• Dental and Vision insurance
• 403(b) Retirement Plan with Employer Matching of 100% after completing one year of service!
• Generous paid time off accruals - vacation and sick time
• 6 paid holidays each year
• Life Insurance and AD&D Insurance is provided to all Full Time employees at no cost!
• Employee referral program
• Employee appreciation/recognition events
• Employee assistance program and discounted membership at the LECOM Fitness and Wellness Center

An Activity Aide will assist in organizing, directing and carrying out programs and activities which cover spiritual development, recreation, diversion, intellectual, and educational development for residents as an integral part of resident centered care.

JOB TASKS AND RESPONSIBILITIES:

• Knowledge, skills, attitude, and energy to consistently provide resident centered care.
• Organizes and directs or carries out a program of activities which will provide entertainment, intercommunication, relaxation, opportunity to express creative talent and fulfill basic psychological, social and spiritual needs for all the residents, subject to individual restrictions, limitations, and interests.
• Encourages hobbies and craft activities. Provides craft materials and supplies, instructs and supervises residents during craft activities, and complies with safety regulations and policies.
• Encourages social communication among residents through group activities and recreation.
• Helps in planning parties, provides games and encourages residents to assist in the planning.
• Encourages residents to participate in religious activities to fulfill their spiritual needs.
• Encourages intellectual/educational development through literature, lectures and cultural events.
• Provides reading material and CDs, tapes and digital books for the blind.
• Assist in recording of residents’ activities. Assists in admissions, evaluations and MDS process. Writes progress notes as needed.
• Must perform as a Universal Worker being cross-trained in housekeeping, dietary, and personal care functions.
• Must be flexible to accept other duties as needed or assigned by the resident or institution.
• Performs other duties as assigned by supervisor or management.

MINIMUM QUALIFICATIONS:

• High School Diploma, GED, or equivalent is preferred
• Previous customer service or personal care experience is preferred
• Must be willing to undergo a pre-employment physical and criminal background check

BENEFITS:

LECOM’s full time employees enjoy the availability of an industry leading benefits package including:

• Highmark BC/BS Medical Insurance with employee-only coverage costing only $55/ month!
• Full Family Medical Insurance is only $270/month!
• Employees with LECOM Medical Insurance can take advantage of waived co-pays and deductibles at LECOM physicians and Millcreek Community Hosptial.
• 403(b) Retirement Plan with Employer Matching of 100% after completing one year of service!
• Paid time off accruals - vacation and sick
• 6 paid holidays each calendar year
• Life Insurance and AD&D Insurance is provided to all Full Time employees at no cost!
• Employee referral program
• Employee appreciation/recognition events
• Employee assistance program and discounted membership at the LECOM Fitness and Wellness Center
• Up to $200/month towards childcare

The LECOM Institute for Successful Living is an Equal Opportunity Employer

BE A PART OF THE NEW GENERATION OF HEALTHCARE... MILLCREEK COMMUNITY HOSPITAL IS EXPANDING!!

Millcreek Community Hospital, an Equal Opportunity Employer, is currently hiring:

EVS 2nd Shift Team Leader – FT 37.5 hours 2 p.m. to 10:00 p.m. M-F.

SUMMARY: Supervises and coordinates the activities of and works with groups of housekeeping personnel engaged in housekeeping activities.

DUTIES AND RESPONSIBILITIES:

1. Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

2. Demonstrates use of cleaning materials and equipment and explains methods of cleaning to ensure the most efficient and economical use of materials and manpower.

3. Leads and works with cleaning crew in assigned areas.

4. Inspects equipment used in performance of duties for proper functioning; makes minor repairs or adjustments.

5. Inspects supplies and requisitions them from stock.

6. Maintains required records, reports, and statistics as directed.

7. Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

8. Attends meetings as required.

9. Performs other related duties as assigned or requested.

QUALIFICATIONS:

Minimum Experience: Sufficient previous experience as a housekeeper

Preferred Education: High School or equivalent

Millcreek Community Hospital, an Equal Opportunity Employer, is looking for PRN Patient Registration Clerks.

REQUIRED: Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending physician, and individual or insurance company responsible for payment of bill. Schedules and coordinates appointments for elective surgery. Reviews hospital admissions to ensure accurate financial and biographical data and documentation have been obtained and properly entered into the hospital records. Enters patient admitting information into computer and routes printed copy to designated department. Obtains signed statement from patient to protect hospital’s interests. Obtains signatures on all necessary insurance forms, assignments, etc. Compiles data for occupancy and census records. Collects deposits or deductibles as required. After patient services rendered, compiles all charges, makes copies for physicians when needed. Prepares all data/material for E.R. Physicians billing. Files all ER/OP, Clinic, and Physical Therapy charts. Matches reports to corresponding chart in preparation for coding. After charts have been coded, separates charts for filing and billing.

Job Types: PRN

BE A PART OF THE NEW GENERATION OF HEALTHCARE... MILLCREEK COMMUNITY HOSPITAL IS EXPANDING!!

Millcreek Community hospital, an Equal Opportunity Employer, is looking for a 1st Shift Plant Ops Specialist II during first shift.

Qualifications

This is the second level Plant Operations Specialist position. Employees at this level are expected to skilled in electrical, plumbing, HVAC, and carpentry trades, and be capable of performing repairs, improvements and preventative maintenance processes independently.

Qualifications

· Valid Driver’s License

· High School Graduate or GED

· Ability to follow written and verbal instructions

· One year of institutional maintenance preferred

Duties and Responsibilities

1. Perform all duties of the Plant Operations Specialist I as well as the duties listed below.

2. Conducts troubleshooting techniques to determine the cause of equipment and system failures.

3. Monitors, repairs, installs, and adjusts all types of specialized hospital equipment and systems, such as oxygen systems, vacuum systems, medical gases and related systems, projectors, fire life safety systems, lights and other types of medical systems and equipment gases and related systems, projectors, fire life safety systems, lights and other types of medical systems and equipment.

• Services air conditioning, refrigeration, dishwashers, air compressors, fans, pumps, motors, garbage disposals, heating and ventilation systems and devices, boilers, and associated equipment.

5. Performs preventive maintenance & make repairs to heating, ventilating and air handling equipment according to instructions

6. Perform carpentry work including framing walls, hanging and finishing drywall, leveling floors and installing floor tile, installing suspended ceilings, repairing and adjusting doors so that they operate and latch properly.

7. Troubleshooting electrical circuits, replacing and installing electrical devices, and diagnosing and repairing electrical equipment.

8. Performing plumbing repairs and installations.

9. Must be able to read and understand manufacturer’s publications and construction drawings in performance of duties.

10. Perform Fire Drills and other emergency management processes in accordance with hospital policies.

11. Conduct snow removal activities using a shovel, snow blower, and plow truck.

12. Perform and document preventative maintenance processes

13. Complete maintenance work orders in a timely manner and document the work properly.

14. Maintain a clean professional appearance.

15. Operate tools and equipment in a safe manner, including but not limited to Powered and non-powered hand tools, gas powered equipment like snow blowers, lawn mowers and string trimmers, air compressors, drain augers, trucks, vans, ladders, scaffolds, etc. …

16. Performs hospital rounds according to schedule and policy. Correct unsafe conditions in work area and report unsafe conditions to supervisor.

17. DON and DOFF appropriate PPE as advised to protect the employee from potentially harmful conditions.

18. Keeps facilities clean in appearance.

19. Performs other related duties as required

Other Duties as Assigned

Other duties can include:

1. Working at other LECOM facilities, including residential properties.

2. Filling in other roles when the hospital has urgent needs due to absences, disaster response, or safety issues that might arise.

3. Working other shifts temporarily to complete tasks that cannot be done during typical work hours.

4. Any other duties related to meeting the mission and goals of the hospital or Plant Operations.

For consideration of open positions at Millcreek Community Hospital, please download* and complete the pre-hire forms, and then continue to fill out this general application. *You must download the Pre-Hire Forms document to your computer to fill it out. Save the completed document, and then upload it in the application where indicated. Thank you.

• Pre-Hire Forms

For consideration of open positions at Millcreek Community Hospital, please download* and complete the pre-hire forms, and then continue to fill out this general application. *You must download the Pre-Hire Forms document to your computer to fill it out. Save the completed document, and then upload it in the application where indicated. Thank you.

• Pre-Hire Forms

SUMMARY:

The Mental Health Professional II (MHP II) conducts mental health intakes and biopsychosocial assessments, provides mental health therapy, and supports intensive case management needs for adults who have serious mental illness. The position requires the ability to design and direct the implementation of treatment plans and collaborate with treatment team members through the LECOM Health network.

Responsibilities include assessing the strengths and therapeutic needs of patients, formulating clinical impressions based on biopsychosocial assessments, assigning diagnoses, collaborating with patients to develop clinically sound treatment plans, providing culturally competent and patient-centered outpatient therapy, and ensuring flexible and accommodating scheduling. The MHP II must be comfortable with and capable of engaging with patients both face-to-face and via telehealth.

Main Duties and Responsibilities:

Customer Service

• Assist potential patients with their questions and concerns.
• Respond to patient inquiries in a professional and respectful manner.
• Establish a collaborative relationship with team members, patients/families, and colleagues.
• Respect patient/family preferences and choices for intervention and treatment.
• Check voicemail and email throughout the day and respond to patient, colleague, and stakeholder messages within 24 business hours.
• Adhere to HIPAA, licensure, accreditation, and confidentiality requirements of our patients.
• Help connect patients and families with interpreters as needed.
• Be a goodwill ambassador for LECOM Health by promoting patient awareness of all LECOM Health services and supporting Health system navigation needs.

Intake & Assessment

• Complete biopsychosocial intake assessments with patients to identify factors impacting overall wellness and psychological health.
• Assess strengths and therapeutic needs of patients.
• Assist patients with treatment goal identification.
• Assess treatment adherence, tolerability, and clinical response using validated rating scales.
• Help to triage patient needs and adjust appointment intervals for therapy and/or the treating psychiatrist as necessary.
• Coordinate with the treatment team to track treatment and outcomes.
• Oversee the completion of required paperwork and documentation in the patient’s chart within established departmental timeframes.
• Review all referrals and triages for clinical appropriateness of outpatient therapy services.

Mental Health Therapy

• Engage in collaborative outpatient therapy services with patients.
• Promote stabilization and progress toward identified treatment goals.
• Formulate appropriate treatment, safety, crisis, and discharge plans.
• Regularly monitor patient progress and reevaluate patient needs.
• Help with system navigation to other service lines or levels of care as necessary.
• Participate in scheduled individual and group supervision.
• Attend case consultation meetings as scheduled.
• Complete all documentation within the established timeframes.
• Schedule appointments flexibly and in alignment with clinical need.

Case Management

• Provide case management and crisis support services which would include, but not be limited to, coordination of treatment with other service providers, assistance to families in locating needed resources, and patient advocacy.
• Outreach to and engagement of patients between visits as clinically necessary.
• Track referrals to completion and contact patients who have not yet followed up with recommended community resources.
• Help patients gain access to community resources such as: drug and alcohol services, BCM services, transportation services, physical health resources, etc.
• Help in a crisis or emergency and link patients to higher levels of care such as inpatient.
• Coordinate with other service providers such as case managers and primary care.
• Work collaboratively with the treatment team and serve as the liaison between patients and medical staff.
• Support psychotropic medication management as prescribed by medical providers, focusing on adherence and effectiveness of treatment.
• Make outreach calls and consult in between visits with the psychiatrist to evaluate stability.
• Help to coordinate long acting injectable and Clozaril patient care.

Documentation & Supervision

• Ensure proper documentation in patient records based upon dialogue with patient, family and other providers.
• Review progress notes and treatment plans in patient files written by other members of the treatment team.
• Participate in psychiatric case review meetings.
• Participate in clinical supervision and maintain supervision log.
• Maintain professional license.

Other Duties:

• Be familiar with and implement all relevant office policies and procedures
• Attend all office meetings, clinical supervisions, and training sessions
• Provide support to program interns via appointment shadowing and dialoguing to aid in the furtherance of their study and skill practice.
• Understand and adhere to the professional policies and standards in the Millcreek Community Hospital Employee Handbook
• Adhere to obligations under clinic’s mandated reporter policy.
• Adhere to obligations under clinic’s duty to warn policy.
• All other duties as assigned.

Skills/Knowledge:

• Graduate Degree in mental health field required.
• Current PA LPC or LCSW Licensure (or license eligible) preferred.
• Possesses knowledge of Erie County Mental Health Resources and mental health level of care determination.
• Knowledgeable and Skilled in therapeutic interventions for adults.
• Must be able to obtain Act 33/34 and FBI clearances upon hire.
• Must complete Mandated Reporter training within 30 days of hire.
• Exceptional customer service and phone etiquette.
• Ability to maintain effective and organized documentation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT         

• Frequent standing/walking/sitting
• Occasional lifting items supplies and/or equipment of light to medium weight
• Occasional reaching, stooping, bending, kneeling, crouching
• Primarily medical office space, subject to many interruptions and occasionally hostile and emotionally upset individuals

Millcreek Community Hospital, an EEOC employee, is searching for a PRN Switchboard/ front desk operator position. This position is required to have Weekend availability and Holiday coverage. This position needs availability on all shifts.

Summary: The Switchboard Operator is responsible to answer, screen and route all incoming calls; relay incoming, outgoing, and interoffice calls appropriately; receive and respond to emergency calls, monitor alarms and respond according to prescribed procedures. The operator will provide excellent customer service seeking to meet customer needs, expectations, and demands quickly and effectively. The operator must work efficiently and professionally in a fast paced, sometimes stressful work environment.

Duties and Responsibilities:

Confidently utilize the Telephone System to answer, connect, and transfer calls.

Respond efficiently and calmly to all hospital emergency calls (such as fire alarms, and emergency codes) by notifying appropriate personnel, and overhead paging, following established procedures.

Provide information to callers, visitors and Health System staff within the limits of HIPAA.

Speak clearly, politely and respectfully to patients, visitors, and Health System staff when conveying information using correct grammar.

Remain calm and professional when dealing with difficult situations; receiving complaints and taking action to remedy the complaint; and treating the customer with respect.

Contact physicians and other Hospital personnel as appropriate according to established procedures.

Expedite calls by using cell phones, voice paging as required.

Complete tasks as assigned by the Team Leader.

Perform other related duties as requested.

For consideration of open positions at Millcreek Community Hospital, please download* and complete the pre-hire forms, and then continue to fill out this general application. *You must download the Pre-Hire Forms document to your computer to fill it out. Save the completed document, and then upload it in the application where indicated. Thank you.

• Pre-Hire Forms

Millcreek Community Hospital, an Equal Opportunity Employer, is currently hiring full-time Observation Techs to join our Behavioral Health Team. REQUIRED: Under the supervision of a RN, provides close observation of patients. Assists in the provision of a safe and clean environment. Is vigilant in the protection of the patient from self harm or falls. Maintains on-going observations of patients and documents this observation at least every five minutes. Verifies that each patient is breathing and not engaging in any harmful acts. Immediately alerts proximate staff of any attempt of self harm or emergency situation while intervening to prevent harmful occurrence.