LECOM Medical Center and Behavioral Health Pavilion, an Equal Opportunity Employer is seeking a Part Time Hospital Concierge to join our team. Must have weekend and night availability. 

Job Summary: The Hospital Concierge is responsible for enhancing the overall patient experience by providing personalized services and support to patients, their families, and visitors. This role involves assisting with a variety of non-medical tasks to ensure comfort, convenience, and a positive experience during their stay at the hospital. The concierge will act as a liaison between patients and hospital staff, offering assistance with navigating hospital facilities, coordinating requests, and addressing any concerns in a timely and efficient manner.

Key Responsibilities:

• Guest and Patient Support:
• Provide exceptional customer service to patients, family members, and visitors.
• Assist patients with non-medical needs such as arranging transportation, making reservations for accommodations, or offering local information.
• Respond to inquiries about hospital services, amenities, and facilities in a friendly, efficient, and empathetic manner.
• Navigation Assistance:
• Assist patients and visitors in navigating hospital departments, clinics, and services.
• Provide directions and information about hospital layout, parking, and available services.
• Coordination of Services:
• Coordinate and fulfill patient and family requests for additional services such as food, flowers, gifts, and special accommodations.
• Assist patient to access hospital’s patient portal system.
• Assist patient for completion of hospital reviews.
• Personalized Patient Care:
• Offer recommendations and arrange services based on patient preferences (e.g., meal options, entertainment, accommodations).
• Maintain a library of entertainment options for patients to include magazines, newspapers, and crossword puzzles.
• Offer patient’s entertainment options from the library of options.
• Help organize support services for patients, such as spiritual care, social services, or volunteer assistance.
• Assemble welcome baskets and place in the patient rooms prior to a patient’s admission. Follow up with the patient after admission to ensure toiletry needs are met within the welcome basket
• Send out follow up communication post discharge.
• Problem Resolution:
• Address patient and visitor concerns promptly and work with the relevant departments to resolve issues quickly and professionally.
• Ensure patient satisfaction and follow up on any pending issues or requests to guarantee they are addressed.
• Administrative Duties:
• Maintain a log of patient requests and feedback for continuous improvement of services.
• Assist in maintaining an up-to-date knowledge of hospital services, policies, and emergency procedures.
• Assist with administrative tasks as assigned, including data entry, maintaining patient service records, and preparing reports.
• Identify trends in customer issues and suggest improvements to enhance the customer experience and participate in meetings to address trends.
• Conduct internal patient satisfaction surveys with patient and family and follow trends with areas of concern.
• Collaboration and Communication:
• Collaborate with other hospital departments, including nursing, social services, food services, and patient services, to ensure a smooth patient experience.
• Provide clear communication to staff regarding patient needs and requests.
• Cultural Sensitivity:
• Ensure services are provided with respect to patients' cultural, religious, and personal preferences.
• Maintain a compassionate and professional demeanor, especially in high-stress situations.

Customer Service:

• Provide courteous, respectful, and empathetic assistance to patients and their families.
• Maintain patient confidentiality and uphold the facility's policies regarding privacy and dignity.
• Participate in hospital wide patient satisfaction training.

Safety & Compliance:

• Adhere to all hospital safety protocols and infection control procedures during patient interactions.
• Report any equipment malfunctions, hazards, or patient incidents immediately.
• Maintain patient confidentiality.

Qualifications:

• Education: High school diploma or equivalent required;
• Experience: Prior experience in customer service, hospitality, or healthcare settings preferred. Experience in a concierge or patient services role is an advantage.
• Skills:
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and resourcefulness.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• A friendly, empathetic, and professional demeanor

LECOM Medical Center and BH Pavilion, an Equal Opportunity Employer is seeking a Full-time Imaging Technologist, XRAY/ CT. 

Schedule is Monday-Thursday 11:30am to 10pm

DUTIES AND RESPONSIBILITIES:

• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
•  Produces diagnostic computerized tomography images of optimal quality and assists in interventional computed tomography examinations by using designated imaging systems.
• Correlate patient’s clinical history with procedure, assuring information is documented and available for reference use.
• Provide superior patient care through explanation of CT procedures and assist with any questions or needs
• Selects appropriate CT protocols and follows ALARA standards for optimal image quality using minimal radiation exposure.
• Prepares contrast agents which are utilized for the CT procedures according to procedural guidelines and protocols, including oral and intravenous routes.
• Prepares sterile trays for specific interventional computed tomography examinations and maintains sterility during those procedures.
• Maintains equipment in efficient and safe operating order through visual and performance checks of equipment, supplies, and accessories; problem solves equipment failure and imaging quality and contacts service representative regarding equipment problems.
• Completes all quality checks and ensures that equipment logs are maintained.
• Maintains orderliness and cleanliness of work areas.
• Transports patients to CT scan room; prepares and maintains room for daily activities.
• Requests and orders supplies as necessary to keep material on hand at all times.
• Enhances professional growth and development through participation in educations programs, current literature, in-service meetings, and workshops.
• All 1^st & 2^nd Shift Splits O.R. On-Call between other staff
• Attends meeting as required.
• Performs other related duties as assigned or requested.

QUALIFICATIONS:

Minimum Education:  Graduate of an accredited program in Radiologic Technology with Diploma or Associate Degree

Membership of the Stroke team includes mandatory hours of education annually specifically related to diagnosis/assessment and management of acute stroke/ cerebrovascular disease.

Required Course(s)/Training: Accredited program in Radiologic Technology and training in computerized assisted tomography

• Req. Certification/Registration: ARRT (R) is required;

                                                                    CT registry is preferred, but not required

• Physical Demands: Lifts, positions, pushes and/or transfers patients

                                              Lifts supplies/equipment

• Working Conditions: Subject to electrical and radiant energy hazards

LECOM Medical Center and Behavioral Health Pavilion, an Equal Opportunity Employer, is currently searching for a FT 1st/2nd shift split Behavioral Health Group Tech.

Provides assistance in meeting the daily living needs of patients within the therapeutic setting. Facilitates group therapies and activities as outlined by unit schedule. Directs patient activities designed to improve biopsychosocial functioning.

Duties and Responsibilities include but are not limited to:

1. Participates as a member of a multidisciplinary team attending to the individualized needs of each patient thought therapeutic support and programming.

2. Understanding and ability to demonstrate competence with basic psychiatric diagnosis and appropriate therapeutic interventions.

3. Creates, organizes, and facilitates group activities and group therapies as outlined by unit schedules.

4. Participants in monitoring a safe and therapeutic environment.

5. Provides daily living skills training to identified patients within the therapeutic setting.

6. Documents patient behaviors, deviations, and therapeutic programming participation in medical record.

7. Participates as part of the interdisciplinary treatment team, assists with the development of treatment plans and updates.

8. Demonstrates professional behavior and interactions at all times with patients, family members, other professionals and staff.

9. Maintains professional boundaries at all times with patients, their loved ones and staff members.

10. Participates in staff training programs designed to improve professional knowledge and skills that will enhance clinical expertise and patient care.

11. Executes other duties as assigned by authorized personnel.

QUALIFICATIONS:

Education Requirements: Masters Degree Preferred.

Bachelor’s degree required in Recreational Therapy, Occupational Therapy, Music Therapy or other related field

*Documented employment working within the field of psychology in a similar capacity for 4 or more years may be considered if educational requirement is not met.

Minimum Experience: A minimum of one year of experience in behavioral healthcare setting.

English Language Skills: Must be able to read, write and speak the English language in an understandable manner.

Additional Information: This position is full time at 40 hours a week. Group Technicians work 4 days a week at 10 hours a day. Most group techs work one weekend day. Holiday coverage is shared among all group techs.

LECOM Medical Center and Behavioral Health Pavilion, an Equal Opportunity Employer, is currently seeking multiple PRN (AS NEEDED) Dietary Aide's with weekend and day availability.

Ideal candidate must be OK with cross training.

WEEKENDS ARE REQUIRED

Under the direct supervision of the members of the supervisory staff, the Dietary Aide performs a variety of patient food service and dish room duties and other related tasks.

DUTIES AND RESPONSIBILITIES:

1. Assembles prepared food on trays for general and therapeutic diets.

2. Maintains tray line in a clean, neat and orderly manner.

3. Delivers food trucks to patient floors as specified. Returns them to the dish room at designated.

4. Tends and loads dish machine in patient/employee dish room.

5. Washes certain items by hand such as pot, pans and utensils.

6. Disposes of trash and garbage as scheduled. Cleans and sanitizes trash

containers as they are emptied.

7. Cleans and sanitizes all food and supply carts in the department at the end of each shift.

8. Is responsible for cleaning all work tables and surrounding work areas in the dish room and pot washing area at the end of each meal period. Sanitizes after cleaning.

9. Sweeps and mops floors throughout the department at designated times.

10. Maintains clean and sanitary dining areas prior to and following each meal period.

11. Assists in preparing such items as salads, dessert or nourishments.

12. Assists in the storage of food and supplies following deliveries using the first-in, first-out method.

13. Prepares and delivers late trays as instructed.

14. Performs heavy cleaning following the cleaning schedule.

15. Assists in the set-up, service and clean-up of special meetings and functions.

16. Must maintain a current record of attendance to the required inservices as determined by the institution on an annual basis.

 LECOM Medical Center and Behavioral Health Pavilion is seeking a full-time 1st shift 7-330PM OR 8-430PM LPN for the Wound Care Center.

SUMMARY: PERFORMS DUTIES UNDER SUPERVISION OF THE Medical Director, Program Director, and/or Clinical Coordinator as appropriate for the program. Is responsible for the safe and effective operation of the hyperbaric chamber(s) and related support systems. Is responsible for the day-to-day maintenance on the hyperbaric chamber(s) and related support systems. Administers hyperbaric oxygen therapy to patients as prescribed by the hyperbaric physician.

QUALIFICATIONS:

Education Requirements: High school diploma or general education degree (GED) or Certificate equivalent. Be certified and/or licensed in one of the following vocations:

Minimum Experience: One to three months related experience and/or training; or equivalent combination of education and experience.
Interested, qualified candidates may submit a resume along with an application by clicking the Apply for This Job link below. E.O.E

For consideration of open positions at LECOM Medical Center and Behavioral Health Pavilion, please download* and complete the pre-hire forms, and then continue to fill out this general application. *You must download the Pre-Hire Forms document to your computer to fill it out. Save the completed document, and then upload it in the application where indicated. Thank you.

• Pre-Hire Forms

$1,000 Sign on Bonus

LECOM Medical Center and Behavioral Health Pavilion, an Equal Opportunity Employer, is currently hiring multiple Full-Time Behavioral Health Techs for our Behavioral Health Units.

REQUIRED:

• Provides assistance in meeting the daily living needs of patients within the therapeutic setting.
• Directs patient activities designed to improve biopsychosocial functioning.
• Implements identified patient care activities to assigned patients under the direction of nursing staff.
• Documents patient behaviors and deviations on checklist and in narrative on the medical record.
• Demonstrates professional behavior and interactions at all times with patients, family members, other professionals and staff.
• Participates in staff training programs designed to improve professional knowledge and skills that will enhance clinical expertise and patient care.

LECOM Medical Center and Behavioral Health Pavilion, an Equal Opportunity Employer, is currently hiring a Detox Unit Leader Full Time.

SUMMARY: Participates in planning, policy development, and priority setting for the Nursing Department. The Nurse Leader directs and supervises professional nursing and ancillary personnel rendering patient care services on specific units. Serves as a member of the health care team providing direct patient care as needed.

DUTIES AND RESPONSIBILITIES:

1. Assigns duties and coordinates nursing service.

2. Follows up with patient, staff and physician complaints and incident reports.

3. Evaluates nursing activities to ensure patient care, staff relations, and efficiency of

service.

4. Initiates monthly unit meetings.

5. Observes nursing care and visits patients to ensure that nursing care is carried out as

directed, and treatment administered in accordance with physician’s instructions.

6. Maintains maintenance repair and rental logs.

7. Directs preparation and maintenance of patient’s clinical records.

8. Identifies and provides educational opportunities for staff.

9. Inspects rooms for cleanliness and comfort.

10. Reviews bi-weekly time sheet for accuracy.

11. Accompanies physician on rounds, and keeps informed of special orders concerning

patients.

12. Participates in interview and training of personnel.

13. Orders or directs ordering of drugs, solutions, and equipment, and maintains records

on narcotics.

Maintains the standards of nursing practice within the unit and otherwise ensures

sound nursing practice. Projects staffing needs to ensure safe, effective, quality

patient care.

2. Monitors Quality Assurance activities on unit.

3. Participates in development of annual budget and conducts monthly review of

variances.

4. Assume staffing roles as necessary.

5. Maintains knowledge of current trends, developments, new technology and standards

of care through current literature, seminars, conference and site visits.

6. Investigates and resolves complaints, or refers unusual problems to superior.

7. Other duties as assigned.

SUPERVISOR RESPONSIBILITIES:

Directly supervises employees in the department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and discipline employees; addressing complaints and resolving them.

QUALIFICATIONS REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience: B.S.N. or equivalent from four year college preferred

Thorough knowledge of unit specific procedures, practices, policies, and techniques.

Managerial and analytical skills to coordinate and direct activities on the nursing unit.

For consideration of open positions at LECOM Medical Center and Behavioral Health Pavilion, please download* and complete the pre-hire forms, and then continue to fill out this general application. *You must download the Pre-Hire Forms document to your computer to fill it out. Save the completed document, and then upload it in the application where indicated. Thank you.

• Pre-Hire Forms

For consideration of open positions at  LECOM Medical Center and Behavioral Health Pavilion, please download* and complete the pre-hire forms, and then continue to fill out this general application. *You must download the Pre-Hire Forms document to your computer to fill it out. Save the completed document, and then upload it in the application where indicated. Thank you.

• Pre-Hire Forms

 LECOM Medical Center and Behavioral Health Pavilion, an Equal Opportunity Employer is seeking 1 FT NIGHT RN, (SHIFTS MAY VARY) for our Detox Department. $7,800 Sign on Bonus with 2 years or more experience $6,500 Sign on Bonus with less than 2 years of experience REQUIRED: The Detox staff nurse is a Registered Nurse who provides a high standard of care through thorough assessment, planning, implementing, and evaluation of all patients under their care. Provide patient care and medication administration utilizing nursing principles while attending to the responsibilities and needs of assigned patients. Utilize established standards of care and unit policies and procedures when making clinically appropriate decisions. Participate in patient care planning by communicating patient information to members of the treatment team. Provide patient education and guidance to address patient problems through admission to discharge. Demonstrate professional behavior and interactions at all times with patients, family members, other professionals and staff.

 LECOM Medical Center and Behavioral Health Pavilion, an Equal Opportunity Employer, is currently hiring an Emergency Room Technician, PRN and FT36 NIGHTS, 7p-0730a.

Required:

• Primary responsibility will be to triage patients as they present to the ER and report of such patients to RN and/or ER physician.
• Assists the nurse in tasks requiring less technical skills.
• Adhere to Hospital and Emergency Room policies.
• Will restock, reorder supplies.
• Assure a clean, safe work environment.
• Offer support to patients and families.
• Functions as a Unit Clerk and is able to meet emergency situations with composure within scope of procedure.

Education Requirements:

• Post high school vocational/specialized training
• Current Emergency Medical Technician certificate or EMT required.
• CPR
• Basic Telemetry Course credentialing within 1 year of hire
• Membership of the Stroke team includes mandatory hours of education annually specifically related to diagnosis/assessment and management of acute stroke/cerebrovascular disease.

For consideration of open positions at LECOM Medical Center and Behavioral Health Pavilion, please download* and complete the pre-hire forms, and then continue to fill out this general application. *You must download the Pre-Hire Forms document to your computer to fill it out. Save the completed document, and then upload it in the application where indicated. Thank you.

• Pre-Hire Forms

LECOM Medical Center and Behavioral Health Pavilion, an Equal Opportunity Employer, is looking for NIGHT (7P-0730A) Licensed Practical Nurses to join our Behavioral Health Team.

$10,000 Sign on Bonus for 2 or more years 

$7,500 Sign on Bonus for less than 2 years  

REQUIRED: Provide patient care and medication administration utilizing nursing principles while attending to the responsibilities and needs of assigned patients. Utilize established standards of care and unit policies and procedures when making clinically appropriate decisions. Participate in patient care planning by communicating patient information to members of the treatment team. Provide patient education and guidance to address patient problems through admission to discharge. Identify and participate in staff training programs designed to improve professional knowledge and skills that will enhance clinical expertise and patient care. Participate in the QA/QI process to ensure positive patient outcomes and evaluation of nursing care. Demonstrate professional behavior and interactions at all times with patients, family members, other professionals and staff.