LECOM Medical Center and Behavioral Health Pavilion

For consideration of open positions at Millcreek Community Hospital, please download* and complete the pre-hire forms, and then continue to fill out this general application. *You must download the Pre-Hire Forms document to your computer to fill it out. Save the completed document, and then upload it in the application where indicated. Thank you.

• Pre-Hire Forms

SUMMARY:

The Mental Health Professional II (MHP II) conducts mental health intakes and biopsychosocial assessments, provides mental health therapy, and supports intensive case management needs for adults who have serious mental illness. The position requires the ability to design and direct the implementation of treatment plans and collaborate with treatment team members through the LECOM Health network.

Responsibilities include assessing the strengths and therapeutic needs of patients, formulating clinical impressions based on biopsychosocial assessments, assigning diagnoses, collaborating with patients to develop clinically sound treatment plans, providing culturally competent and patient-centered outpatient therapy, and ensuring flexible and accommodating scheduling. The MHP II must be comfortable with and capable of engaging with patients both face-to-face and via telehealth.

Main Duties and Responsibilities:

Customer Service

• Assist potential patients with their questions and concerns.
• Respond to patient inquiries in a professional and respectful manner.
• Establish a collaborative relationship with team members, patients/families, and colleagues.
• Respect patient/family preferences and choices for intervention and treatment.
• Check voicemail and email throughout the day and respond to patient, colleague, and stakeholder messages within 24 business hours.
• Adhere to HIPAA, licensure, accreditation, and confidentiality requirements of our patients.
• Help connect patients and families with interpreters as needed.
• Be a goodwill ambassador for LECOM Health by promoting patient awareness of all LECOM Health services and supporting Health system navigation needs.

Intake & Assessment

• Complete biopsychosocial intake assessments with patients to identify factors impacting overall wellness and psychological health.
• Assess strengths and therapeutic needs of patients.
• Assist patients with treatment goal identification.
• Assess treatment adherence, tolerability, and clinical response using validated rating scales.
• Help to triage patient needs and adjust appointment intervals for therapy and/or the treating psychiatrist as necessary.
• Coordinate with the treatment team to track treatment and outcomes.
• Oversee the completion of required paperwork and documentation in the patient’s chart within established departmental timeframes.
• Review all referrals and triages for clinical appropriateness of outpatient therapy services.

Mental Health Therapy

• Engage in collaborative outpatient therapy services with patients.
• Promote stabilization and progress toward identified treatment goals.
• Formulate appropriate treatment, safety, crisis, and discharge plans.
• Regularly monitor patient progress and reevaluate patient needs.
• Help with system navigation to other service lines or levels of care as necessary.
• Participate in scheduled individual and group supervision.
• Attend case consultation meetings as scheduled.
• Complete all documentation within the established timeframes.
• Schedule appointments flexibly and in alignment with clinical need.

Case Management

• Provide case management and crisis support services which would include, but not be limited to, coordination of treatment with other service providers, assistance to families in locating needed resources, and patient advocacy.
• Outreach to and engagement of patients between visits as clinically necessary.
• Track referrals to completion and contact patients who have not yet followed up with recommended community resources.
• Help patients gain access to community resources such as: drug and alcohol services, BCM services, transportation services, physical health resources, etc.
• Help in a crisis or emergency and link patients to higher levels of care such as inpatient.
• Coordinate with other service providers such as case managers and primary care.
• Work collaboratively with the treatment team and serve as the liaison between patients and medical staff.
• Support psychotropic medication management as prescribed by medical providers, focusing on adherence and effectiveness of treatment.
• Make outreach calls and consult in between visits with the psychiatrist to evaluate stability.
• Help to coordinate long acting injectable and Clozaril patient care.

Documentation & Supervision

• Ensure proper documentation in patient records based upon dialogue with patient, family and other providers.
• Review progress notes and treatment plans in patient files written by other members of the treatment team.
• Participate in psychiatric case review meetings.
• Participate in clinical supervision and maintain supervision log.
• Maintain professional license.

Other Duties:

• Be familiar with and implement all relevant office policies and procedures
• Attend all office meetings, clinical supervisions, and training sessions
• Provide support to program interns via appointment shadowing and dialoguing to aid in the furtherance of their study and skill practice.
• Understand and adhere to the professional policies and standards in the Millcreek Community Hospital Employee Handbook
• Adhere to obligations under clinic’s mandated reporter policy.
• Adhere to obligations under clinic’s duty to warn policy.
• All other duties as assigned.

Skills/Knowledge:

• Graduate Degree in mental health field required.
• Current PA LPC or LCSW Licensure (or license eligible) preferred.
• Possesses knowledge of Erie County Mental Health Resources and mental health level of care determination.
• Knowledgeable and Skilled in therapeutic interventions for adults.
• Must be able to obtain Act 33/34 and FBI clearances upon hire.
• Must complete Mandated Reporter training within 30 days of hire.
• Exceptional customer service and phone etiquette.
• Ability to maintain effective and organized documentation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT         

• Frequent standing/walking/sitting
• Occasional lifting items supplies and/or equipment of light to medium weight
• Occasional reaching, stooping, bending, kneeling, crouching
• Primarily medical office space, subject to many interruptions and occasionally hostile and emotionally upset individuals

Lecom Institute for Behavioral Health, an equal opportunity employer, is looking for an enthusiastic team player with excellent patient care and customer service skills to join our team.

We pride ourselves on offering compassionate and quality outpatient psychiatric services and medication management services to individuals at any age. The LECOM Institute for Behavioral Health offers extensive expertise and services for children, adults and seniors designed to meet and exceed expectations in addressing behavioral health challenges.

We have a group of qualified professionals who pride themselves on delivering evidence based medicine. Knowledgeable support staff are available to assist you with questions regarding scheduling, medication refills, etc. The support staff functions as a liaison between the patients and the psychiatrists. As an affiliate of the Lake Erie College of Osteopathic Medicine (LECOM), our practice is engaged in the education of future behavioral health providers. Fellows, residents, and students work closely with care team members to gain specialized knowledge in the clinical practice setting.

This role is tasked with providing a full range of patient care responsibilities for a busy outpatient mental health center. The BH Clinical Assistant I guarantees that each patient visit and the logistical arrangements surrounding the visit are carried out with courtesy, professionalism, and compassion, while assisting the physician in patient care and education. The Clinical Assistant may work with more than one specific physician based on clinic needs each day as well as willingness to work at both LIBH settings. Flexibility in scheduling is preferred as we staff our offices M-Th 8-6:30pm, Friday 8-5. Experience working in behavioral health and/or outpatient office setting is highly preferred.

Main Duties and Responsibilities:

Direct Patient Care

· Greet patients warmly, escort patients to exam rooms.

· Measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s electronic health record.

· Interview patients to make sure all information in electronic medical record is complete and current, including obtaining all necessary signed documents.

· Assist in patient care in the exam room as directed by physician.

· Perform clinical procedures under supervision of physician.

· Perform screenings per provider guidelines.

· Perform lab draws and administer injections.

· Provide education to patients, families, and caregivers regarding medication and treatment protocol as instructed by physician.

· Keep patients in waiting area informed of any unusual delays in physician’s schedule.

Administrative Patient Care

· Review medical record for progress notes, specialist templates and diagnostic records prior to patient visit.

· Ensure all related reports, labs and information is filed, if available, in patient’s electronic health record.

· Schedule appointments, tests, and procedures to provide continuous care for patients.

· Support the obtaining of all necessary authorizations as mandated by patient’s insurance.

· Process prescription refills, and direct/instruct patients and/or family members regarding prescription and treatment instructions according to provider guidelines and orders.

· Aid in coordination and administration of long acting injectables.

· Assist with coordination of Clozaril patient care when requested by Office Lead and/or Clinic Director.

· Support the tracking of patient appointments, tests, and procedures through completion and maintain documentation of efforts in EHR.

· Keep exam rooms and medication storage areas stocked with adequate medical supplies.

· Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.

· Triage for urgency and process messages from patients and front office staff to physicians.

· Provide response to patient inquiry and concerns with attention to confidentiality.

· Document all patient interactions and contact in the patient chart.

· Ensure daily documentation meets standards, regulations, policies, and practices.

· Keep appropriate records within patient’s EHR chart.

· Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, etc.)

· All other duties as assigned

Other Duties:

1. Assist in answering phone, scheduling appointments, and calling no-shows.

2. Be familiar with and implement all office policies and procedures.

3. Clean equipment, treatment spaces, etc. between visits to maintain infection control as needed.

4. Attend all office meetings and training sessions on time.

5. Perform a variety of routine clerical duties including but not limited to filing, copying, faxing, sorting mail and posting, etc.

6. Understand and adhere to the professional policies and standards in the Employee Handbook.

7. Act as the Goodwill ambassador for the clinic, the hospital and the LECOM Health System by promoting awareness to the patient of all physicians and services LECOM Health provides.

8. Provide clinical coverage at other locations when needed.

Skills/Knowledge:

· Exceptional customer service and phone etiquette

· Ability to maintain effective and organized systems to ensure timely patient flow

· Ability to perform phlebotomy and administer injections

· Ability to multi-task

· Ability to seek guidance from supervisory staff

· Ability to operate within appropriate scope of practice and maintain adequate professional boundaries

· High School Diploma/Medical Assistant Training preferred

· Medical Assistant certification helpful

· Knowledge of health care field and medical terminology

· Maintain patient confidentiality and adhere to HIPAA regulations

· Exceptional grammar, spelling and punctuation

· Maintain CPR/First Aid certification

· Must be able to obtain Act 33/44 and FBI clearances upon hire.

· Must complete Mandated Reporter training within 30 days of hire.

· Must complete Crisis Management Training upon hire.

For consideration of open positions at Millcreek Community Hospital, please download* and complete the pre-hire forms, and then continue to fill out this general application. *You must download the Pre-Hire Forms document to your computer to fill it out. Save the completed document, and then upload it in the application where indicated. Thank you.

• Pre-Hire Forms

Lecom Institute for Behavioral Health, an equal opportunity employer, is looking for an enthusiastic team player with excellent patient care and customer service skills to join our team as a Medical/Clinical Assistant.

We pride ourselves on offering compassionate and quality outpatient psychiatric services and medication management services to individuals at any age. The LECOM Institute for Behavioral Health offers extensive expertise and services for children, adults and seniors designed to meet and exceed expectations in addressing behavioral health challenges. We have a group of qualified professionals who pride themselves on delivering evidence based medicine. Knowledgeable support staff are available to assist you with questions regarding scheduling, medication refills, etc. The support staff functions as a liaison between the patients and the psychiatrists. As an affiliate of the Lake Erie College of Osteopathic Medicine (LECOM), our practice is engaged in the education of future behavioral health providers. Fellows, residents, and students work closely with care team members to gain specialized knowledge in the clinical practice setting. This role is tasked with providing a full range of patient care responsibilities for a busy outpatient mental health center. The BH Clinical Assistant I guarantees that each patient visit and the logistical arrangements surrounding the visit are carried out with courtesy, professionalism, and compassion, while assisting the physician in patient care and education. The Clinical Assistant may work with more than one specific physician based on clinic needs each day as well as willingness to work at both LIBH settings. Flexibility in scheduling is preferred as we staff our offices M-Th 8-6:30pm, Friday 8-5. Experience working in behavioral health and/or outpatient office setting is highly preferred.

Main Duties and Responsibilities:

• Direct Patient Care · Greet patients warmly, escort patients to exam rooms.
• Measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s electronic health record.
• Interview patients to make sure all information in electronic medical record is complete and current, including obtaining all necessary signed documents.
• Assist in patient care in the exam room as directed by physician.
• Perform clinical procedures under supervision of physician.
• Perform screenings per provider guidelines.
• Perform lab draws and administer injections.
• Provide education to patients, families, and caregivers regarding medication and treatment protocol as instructed by physician.
• Keep patients in waiting area informed of any unusual delays in physician’s schedule. Administrative Patient Care
• Review medical record for progress notes, specialist templates and diagnostic records prior to patient visit.
• Ensure all related reports, labs and information is filed, if available, in patient’s electronic health record.
• Schedule appointments, tests, and procedures to provide continuous care for patients.
• Support the obtaining of all necessary authorizations as mandated by patient’s insurance.
• Process prescription refills, and direct/instruct patients and/or family members regarding prescription and treatment instructions according to provider guidelines and orders.
• Aid in coordination and administration of long acting injectables.
• Assist with coordination of Clozaril patient care when requested by Office Lead and/or Clinic Director.
• Support the tracking of patient appointments, tests, and procedures through completion and maintain documentation of efforts in EHR.
• Keep exam rooms and medication storage areas stocked with adequate medical supplies.
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
• Triage for urgency and process messages from patients and front office staff to physicians.
• Provide response to patient inquiry and concerns with attention to confidentiality.
• Document all patient interactions and contact in the patient chart.
• Ensure daily documentation meets standards, regulations, policies, and practices.
• Keep appropriate records within patient’s EHR chart.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, etc.)
• All other duties as assigned

Other Duties:

1. Assist in answering phone, scheduling appointments, and calling no-shows.
2. Be familiar with and implement all office policies and procedures.
3. Clean equipment, treatment spaces, etc. between visits to maintain infection control as needed.
4. Attend all office meetings and training sessions on time.
5. Perform a variety of routine clerical duties including but not limited to filing, copying, faxing, sorting mail and posting, etc.
6. Understand and adhere to the professional policies and standards in the Employee Handbook.
7. Act as the Goodwill ambassador for the clinic, the hospital and the LECOM Health System by promoting awareness to the patient of all physicians and services LECOM Health provides.
8. Provide clinical coverage at other locations when needed.

Skills/Knowledge:

• Exceptional customer service and phone etiquette
• Ability to maintain effective and organized systems to ensure timely patient flow
• Ability to perform phlebotomy and administer injections
• Ability to multi-task
• Ability to seek guidance from supervisory staff
• Ability to operate within appropriate scope of practice and maintain adequate professional boundaries
• High School Diploma/Medical Assistant Training preferred
• Medical Assistant certification helpful
• Knowledge of health care field and medical terminology
• Maintain patient confidentiality and adhere to HIPAA regulations
• Exceptional grammar, spelling and punctuation
• Maintain CPR/First Aid certification
• Must be able to obtain Act 33/44 and FBI clearances upon hire.
• Must complete Mandated Reporter training within 30 days of hire.
• Must complete Crisis Management Training upon hire.

Millcreek Community Hospital, an Equal Opportunity Employer, is currently hiring a Full Time Pharmacy Tech. MONDAY - FRIDAY (1P-9P), ROTATING WEEKENDS (8A-4PM). 

Under the direct supervision of Staff Pharmacists, the Pharmacy Technician has primary responsibility in the unit-dose, outpatient, intravenous admixture, and floor stock area. According to standard procedures, Pharmacy Technicians assist the Pharmacy Manager/Staff Pharmacists in dispensing medications and maintaining appropriate patient records and charges.

For consideration of open positions at Millcreek Community Hospital, please download* and complete the pre-hire forms, and then continue to fill out this general application. *You must download the Pre-Hire Forms document to your computer to fill it out. Save the completed document, and then upload it in the application where indicated. Thank you.

• Pre-Hire Forms

For consideration of open RN positions at Millcreek Community Hospital please fill out a general application.

For consideration of open positions at LECOM Medical Center and BH Pavilion, please download* and complete the pre-hire forms, and then continue to fill out this general application. *You must download the Pre-Hire Forms document to your computer to fill it out. Save the completed document, and then upload it in the application where indicated. Thank you.

• Pre-Hire Forms