The LECOM Transportation team, as part of the LECOM Institute for Successful Living, is now hiring a Full Time Appointment Scheduler to assist varying tasks within the department.

Job Duties

Appointment Scheduling

• Coordinate and schedule medical, dental, therapy, and specialist appointments for residents based on physician orders and resident needs.
• Communicate with physician offices, hospitals, and clinics to confirm appointment dates, times, and required documentation.
• Maintain an organized appointment calendar for all residents and ensure timely follow-up appointments as needed.

Transportation Coordination

• Schedule transportation for residents to and from medical appointments using facility vehicles, contracted transport services, or family arrangements.
• Ensure transportation schedules align with appointment times and resident care needs.
• Communicate transportation details to nursing staff, residents, and drivers in advance.

Documentation and Communication

• Record all scheduled appointments and transportation arrangements in the facility’s scheduling system or electronic health record (EHR).
• Update nursing and caregiving staff on upcoming appointments and any required pre-visit preparations (e.g., fasting, medication holds).
• Maintain accurate logs of all appointments, cancellations, and reschedules.

Resident Support

• Ensure residents are safely transported and returned to the facility after appointments.
• Communicate with residents and their families about upcoming appointments and  any changes

Compliance and Confidentiality

• Ensure all scheduling and communication adhere to HIPAA and facility privacy policies.
• Maintain confidentiality of resident information at all times.
• Follow facility policies and state regulations regarding resident transport and medical coordination.

General Administrative Support

• Answer phone calls, respond to inquiries, and manage appointment-related correspondence.

QUALIFICATIONS:

• High School Diploma or GED equivelant
• Valid Driver’s License with clean driving record
• Experience in transportation, dispatch, logistics or other related field is preferred

BENEFITS:

LECOM Institute for Successful Living’s Full Time employees enjoy the availability of an industry leading benefits package including:

• HAVE YOU HEARD OF OUR NEWEST BENEFIT AVAILABLE TO ALL FULL TIME STAFF?
• OUR NEW CHILD CARE BENEFIT provides up to $200 / month in childcare subsidy
• Full Time employees enjoy a monthly child care subsidy and access to a large network of child care providers in the Erie and Northwest Pennsylvania area!
• Already have a provider who is not on the child care network? Support specialists can assist you to add your current child care provider to the network so you can take advantage of these benefits as well!
• Highmark BC/BS Medical Insurance with employee-only coverage costing only $70/ month!
• Full Family Medical Insurance is only $320/month!
• Zero Copays and Deductibles for Employees with LECOM Medical Insurance utilizing LECOM physicians and Millcreek Community Hospital on most all services!
• Retirement Plan with dollar for dollar match up to 6% of your check!
• Dental and Vision Insurances
• Voluntary Benefits such as Additional Life Insurance, Critical Illness, Accident, Short Term Disability and Pet Insurance available
• Life Insurance, Long Term Disability and AD&D Insurance provided at no cost!
• Paid time off accruals including Vacation and Sick Time
• 6 Paid holidays each calendar year
• Employee referral program, $100 – $1000 / employee referred
• Employee Assistance Program available to everyone in your immediate household
• Employee appreciation/recognition events

The LECOM Institute for Successful Living is an equal opportunity employer.