For consideration of open positions at Millcreek Community Hospital, please download* and complete the pre-hire forms, and then continue to fill out this general application. *You must download the Pre-Hire Forms document to your computer to fill it out. Save the completed document, and then upload it in the application where indicated. Thank you.

• Pre-Hire Forms

SUMMARY:

The Mental Health Professional II (MHP II) conducts mental health intakes and biopsychosocial assessments, provides mental health therapy, and supports intensive case management needs for adults who have serious mental illness. The position requires the ability to design and direct the implementation of treatment plans and collaborate with treatment team members through the LECOM Health network.

Responsibilities include assessing the strengths and therapeutic needs of patients, formulating clinical impressions based on biopsychosocial assessments, assigning diagnoses, collaborating with patients to develop clinically sound treatment plans, providing culturally competent and patient-centered outpatient therapy, and ensuring flexible and accommodating scheduling. The MHP II must be comfortable with and capable of engaging with patients both face-to-face and via telehealth.

Main Duties and Responsibilities:

Customer Service

• Assist potential patients with their questions and concerns.
• Respond to patient inquiries in a professional and respectful manner.
• Establish a collaborative relationship with team members, patients/families, and colleagues.
• Respect patient/family preferences and choices for intervention and treatment.
• Check voicemail and email throughout the day and respond to patient, colleague, and stakeholder messages within 24 business hours.
• Adhere to HIPAA, licensure, accreditation, and confidentiality requirements of our patients.
• Help connect patients and families with interpreters as needed.
• Be a goodwill ambassador for LECOM Health by promoting patient awareness of all LECOM Health services and supporting Health system navigation needs.

Intake & Assessment

• Complete biopsychosocial intake assessments with patients to identify factors impacting overall wellness and psychological health.
• Assess strengths and therapeutic needs of patients.
• Assist patients with treatment goal identification.
• Assess treatment adherence, tolerability, and clinical response using validated rating scales.
• Help to triage patient needs and adjust appointment intervals for therapy and/or the treating psychiatrist as necessary.
• Coordinate with the treatment team to track treatment and outcomes.
• Oversee the completion of required paperwork and documentation in the patient’s chart within established departmental timeframes.
• Review all referrals and triages for clinical appropriateness of outpatient therapy services.

Mental Health Therapy

• Engage in collaborative outpatient therapy services with patients.
• Promote stabilization and progress toward identified treatment goals.
• Formulate appropriate treatment, safety, crisis, and discharge plans.
• Regularly monitor patient progress and reevaluate patient needs.
• Help with system navigation to other service lines or levels of care as necessary.
• Participate in scheduled individual and group supervision.
• Attend case consultation meetings as scheduled.
• Complete all documentation within the established timeframes.
• Schedule appointments flexibly and in alignment with clinical need.

Case Management

• Provide case management and crisis support services which would include, but not be limited to, coordination of treatment with other service providers, assistance to families in locating needed resources, and patient advocacy.
• Outreach to and engagement of patients between visits as clinically necessary.
• Track referrals to completion and contact patients who have not yet followed up with recommended community resources.
• Help patients gain access to community resources such as: drug and alcohol services, BCM services, transportation services, physical health resources, etc.
• Help in a crisis or emergency and link patients to higher levels of care such as inpatient.
• Coordinate with other service providers such as case managers and primary care.
• Work collaboratively with the treatment team and serve as the liaison between patients and medical staff.
• Support psychotropic medication management as prescribed by medical providers, focusing on adherence and effectiveness of treatment.
• Make outreach calls and consult in between visits with the psychiatrist to evaluate stability.
• Help to coordinate long acting injectable and Clozaril patient care.

Documentation & Supervision

• Ensure proper documentation in patient records based upon dialogue with patient, family and other providers.
• Review progress notes and treatment plans in patient files written by other members of the treatment team.
• Participate in psychiatric case review meetings.
• Participate in clinical supervision and maintain supervision log.
• Maintain professional license.

Other Duties:

• Be familiar with and implement all relevant office policies and procedures
• Attend all office meetings, clinical supervisions, and training sessions
• Provide support to program interns via appointment shadowing and dialoguing to aid in the furtherance of their study and skill practice.
• Understand and adhere to the professional policies and standards in the Millcreek Community Hospital Employee Handbook
• Adhere to obligations under clinic’s mandated reporter policy.
• Adhere to obligations under clinic’s duty to warn policy.
• All other duties as assigned.

Skills/Knowledge:

• Graduate Degree in mental health field required.
• Current PA LPC or LCSW Licensure (or license eligible) preferred.
• Possesses knowledge of Erie County Mental Health Resources and mental health level of care determination.
• Knowledgeable and Skilled in therapeutic interventions for adults.
• Must be able to obtain Act 33/34 and FBI clearances upon hire.
• Must complete Mandated Reporter training within 30 days of hire.
• Exceptional customer service and phone etiquette.
• Ability to maintain effective and organized documentation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT         

• Frequent standing/walking/sitting
• Occasional lifting items supplies and/or equipment of light to medium weight
• Occasional reaching, stooping, bending, kneeling, crouching
• Primarily medical office space, subject to many interruptions and occasionally hostile and emotionally upset individuals