With Erie County’s senior population now approaching one out of four residents, LECOM Health is committed to wellness for this growing age group. LECOM Health offers a full continuum of care from Independent Living and Personal Care apartments to Skilled Nursing Care and Outpatient services including In-Home Care, Home Health, and Hospice under the direction of the LECOM Institute for Successful Living.

The primary purpose of the LNAC is to conduct and coordinate the development and completion of the resident assessment in accordance with the requirements of Pennsylvania and the policies and goals of our facility. We strive to provide the best clinical outcomes for our residents, and the LNAC is a valuable member of the residents' Care Plan Team. Time management and attention to detail are crucially important to this role.

Job Responsibilities:

• Conduct or coordinate the interviewing of each resident for the resident's assessment
• Evaluate each resident's condition and pertinent medical data to determine the need for special assessment activities or need to amend the admission assessment
• Develop preliminary and comprehensive assessment of the nursing needs of each resident, utilizing the forms required by current rules and regulations and facility policies
• Ensure that all members of the assessment team are aware of the importance of completeness and accuracy in their assessment function and that they are aware of the penalties, including civil money penalties, for false certifications
• Ensure that a complete resident assessment is conducted within fourteen days of a significant change in the resident's condition
• Coordinate the review and revision to the resident's care plan by the interdisciplinary team after each quarterly review or other assessment, assuring that the care plan is evaluated and revised each time an assessment is done or when there is a change in the resident's status
• Sign and date the assessment instrument to certify its completion
• Responsible for transmission of resident information to the state per requirements

Education and Qualifications:

• Graduate of an accredited Practical Nursing program required
• Licensure and registration by the PA Board of Nursing Examiners as a Licensed Practical Nurse required
• Prior experience in a skilled nursing care facility, acute care setting, or other related field preferred.
• Previous LNAC experience preferred.

BENEFITS:

LECOM’s full time employees enjoy the availability of an industry leading benefits package including:

• Highmark BC/BS Medical Insurance with employee-only coverage costing only $70/ month!
• Full Family Medical Insurance is only $320/month!
• Employees with LECOM Medical Insurance can take advantage of waived co-pays and deductibles at LECOM physicians and Millcreek Community Hospital.
• Dental and Vision insurance
• 403(b) Retirement Plan with Employer Matching of 100% after completing one year of service!
• Paid time off accruals - vacation and sick
• 6 paid holidays each year
• Life Insurance and AD&D Insurance is provided to all Full Time employees at no cost!
• Employee referral program
• Employee appreciation/recognition events
• Employee assistance program and discounted membership at the LECOM Fitness and Wellness Center
• Up to $200/month towards childcare

The LECOM Institute for Successful Living is an equal opportunity employer.

Corry Memorial Hospital is currently seeking a per diem Respiratory Therapist. 

LECOM at Elmwood Gardens is a Skilled Nursing Facility within the LECOM Institute for Successful Living embracing our Why, to care for every person as family. Conveniently located at 2628 Elmwood Avenue in Erie, LECOM at Elmwood Gardens is the newest addition to the LECOM Institute for Successful Living continuum of care - offering both Skilled Nursing and Personal Care to our residents. The LECOM Health System features a teaching hospital, medical wellness and fitness center, inpatient and outpatient therapy settings, an advanced wound center with hyperbaric chambers, four (4) Skilled Nursing Facilities and more, all located in Erie, PA.

Licensed Practical Nurse

Are you a passionate, dedicated and skilled Licensed Practical Nurse? If so, LECOM at Elmwood Gardens is looking for LPNs like you to comprise an integral component of our healthcare team!

Qualifications:

• Valid and current LPN license in Pennsylvania.
• Graduate of an accredited practical nursing program.
• CPR certification.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with a healthcare team.
• Previous experience in a healthcare setting is preferred.

Perks Include:

• $22,000 Tuition Reimbursement Program, inquire for details.*
• Multi- year Retention bonus Program up to $60,000, inquire for details.
• *NEW* Child Care subsidy, inquire for details.

Benefits:

LECOM’s full time employees enjoy the availability of an industry leading benefits package including:

• Highmark BC/BS Medical Insurance with employee-only coverage costing only $55/ month!
• Full Family Medical Insurance is only $270/month!
• Employees enrolled in the LECOM Medical Insurance plan may take advantage of waived co-pays and deductibles when utilizing LECOM physicians and Millcreek Community Hospital**;
• Dollar for Dollar matching Retirement Plan up to 6% of your pay after one year of employment;
• Returning employees who were previously matching may take advantage of retirement matching immediately!
• Paid time off including both Vacation and Sick Time
• 6 Paid Holidays each calendar year
• Life Insurance and AD&D Insurance is provided to all Full Time employees at no cost!
• Employee referral program
• Employee appreciation/recognition events
• Employee assistance program

The LECOM Institute for Successful Living is an equal opportunity employer and is committed to promoting diversity in the workplace. We encourage all qualified individuals to apply.

*The Tuition Reimbursement and the Multi-year Retention bonus Programs are taxable benefits. LECOM Health reserves the right to modify or terminate this program, in whole or in part, in such manner as it shall determine, either alone or in conjunction with other programs of LECOM. Modification or termination may be made by the company for any reason, including but not limited to modifications under the Internal Revenue Code or to comply with applicable state or federal law.

**When using the Home Host benefits, all copayments and deductibles are waived with the exception of advanced diagnostics, certain types of therapy, durable medical equipment, infertility treatment, transplants, and certain surgical expenses.

Corry Memorial Hospital is currently seeking per diem Radiologic Technologist.  Flexible hours are available for day and night shift, weekdays and weekends.  This employee prepares patients for procedures, performs diagnostic imaging testing, and other procedures necessary within direct supervision from the department manager. Provides explanation to patient and family prior to administering tests to patient; answers questions within scope of practice. Produces high quality images. Performs accurate assessment of patients to ensure proper machine settings and exposure factors. Always maintains a sound knowledge of current expected positioning factors. Current ARRT certification and CPR required.

EEO/AA/M/F/Vets/Disabled

Job Summary:

The Emergency Room (ER) Physician is a highly skilled medical professional responsible for the assessment, diagnosis, and treatment of patients in the emergency department. This position involves working in a fast-paced and high-pressure environment, providing emergent care to individuals with acute illnesses or injuries. ER Physicians collaborate with other healthcare professionals, including nurses, emergency medical technicians (EMTs), and specialists, to ensure the best possible care for patients. 

characteristic job tasks and responsibilities:

Patient Assessment and Diagnosis: 

Perform thorough evaluations of patients presenting with a wide range of medical conditions and emergencies. 

Collect comprehensive medical histories and conduct physical exams. 

Order and interpret diagnostic tests (e.g., lab work, imaging studies, ECG). 

Identify urgent medical needs and prioritize treatments accordingly. 

Emergency Care and Treatment: 

Provide immediate care for life-threatening injuries or conditions (e.g., trauma, heart attacks, strokes). 

Administer medications, intravenous fluids, and other treatments as necessary. 

Perform life-saving procedures, including intubation, defibrillation, and wound care. 

Manage patient stabilization and prepare patients for transfer to appropriate care units or specialists. 

Collaboration and Communication: 

Work closely with emergency department nurses, paramedics, specialists, and support staff. 

Communicate clearly and effectively with patients and their families, explaining diagnoses and treatment plans. 

Coordinate patient care with other healthcare providers, ensuring continuity and effective follow-up. 

Consult with specialists or transfer patients when necessary for specialized care. 

Respond to rapid response emergencies on the acute care unit and throughout the hospital as needed. 

Promotes and maintains good public relations on behalf of the hospital and assists the hospital in attaining goals established regarding patient/employee/physician satisfaction in connection with the delivery of clinical services. Emergency Physicians will be “goodwill ambassadors” of the hospital. 

Emergency Procedures and Interventions: 

Perform emergency procedures, such as chest tube placement, intubation, central line insertion, and fracture reduction. 

Assist in resuscitations (e.g., CPR, trauma management). 

Ensure patient safety and comfort during emergency interventions. 

Documentation and Record Keeping: 

Maintain accurate and complete medical records, including patient histories, clinical findings, treatment plans, and progress notes. 

Ensure compliance with legal and ethical standards in documentation and confidentiality. 

Education and Training: 

Provide guidance and mentorship to junior medical staff, residents, and medical students. 

Participate in ongoing professional development and training to stay current with medical advancements and ER best practices. 

Lead or participate in departmental meetings, case discussions, and quality improvement initiatives. 

Quality Improvement and Patient Safety: 

Adhere to hospital protocols and emergency department standards to ensure high-quality care and patient safety. 

Adhere to all hospital policies and procedures. 

Participate in patient safety initiatives, audits, and performance evaluations. 

Monitor and reduce risks related to patient care, reporting incidents as necessary. 

Cooperates with the hospital in implementing new procedures, controls, and systems to promote and facilitate quality, cost controls, reimbursement functions, standardization of products and equipment, and any other requests made by the hospital. 

Reports to the hospital, on an as-needed basis, material concerns about the quality of care, delay in delivery of medical services to patients, or any patient concerns.      

knowledge, skills, abilities, and personal characteristics:

• Must demonstrate reliability and a sense of urgency in completing tasks quickly and in a timely manner.
• Must have excellent customer service skills.
• Must maintain knowledge of sanitation and food handling standards.
• Must perform as a universal worker, being able to assist in all areas if needed.
• Must demonstrate strong leadership and organizational skills.
• Must show respect for patients, families, and fellow employees in all actions.
• Must have a high degree of integrity.
• Must respect the resources of the organization.
• Must follow all infection control procedures and guidelines according to the policy manual.
• Must present professionally in proper uniform according to Employee Handbook.
• Must demonstrate attention toward quality service.
• Must respect all patients’ rights according to Federal and State Regulations.
• Must maintain confidentiality according to Federal and State Regulations.
• Must follow all Organizational policies and procedures.
• Must participate in continuing education as required.
• Must possess adequate equipment skills to complete daily work tasks.
• Must have excellent writing, organizational, interpersonal, and communication skills.
• Ability to follow oral and written instructions.
• Must exhibit flexibility and be able to perform successfully when challenged by changing workflow priorities.
• The ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations.
• The ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM.
• The ability to accept work directives from managers and supervisors in respectful and cooperative manner.
• Strong clinical decision-making and critical thinking skills.
• Ability to perform a wide range of medical procedures under pressure.
• Excellent interpersonal and communication skills for patient care and team collaboration.
• Strong leadership abilities, particularly in high-stress situations.
• Commitment to continuous learning and professional development.
• Knowledge of medical software and electronic health record (EHR) systems.

education, experience, licenses:

Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree from an accredited medical school. 

Completion of an accredited residency program in Emergency Medicine, Internal Medicine, or Family Medicine. 

Licensure and Certifications: 

Board-certified or board-eligible in Emergency Medicine (preferred) by the American Board of Emergency Medicine (ABEM) or American Osteopathic Board of Emergency Medicine (AOBEM). 

Alternatively, Board-certified or board-eligible in Internal Medicine by the American Board of Internal Medicine (ABIM) or American Osteopathic Board of Internal Medicine (AOBIM), OR Board-certified or board-eligible in Family Medicine by the American Board of Family Medicine (ABFM) or American Osteopathic Board of Family Physicians (AOBFP) 

Valid state medical license and DEA registration. 

Advanced Cardiovascular Life Support (ACLS) certification. 

Pediatric Advanced Life Support (PALS) certification (or equivalent). 

Advanced Trauma Life Support (ATLS), preferred 

physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee must be able to stand, walk, sit, use hands and arms, climb stairs, talk, hear, and see. The employee must have the ability to occasionally lift and/or move up to 50 pounds. 

work environment:

Employee is responsible for performing duties in an environment that is free from discrimination, intimidation, coercion or harassment, including sexual harassment. Work is performed indoors and occasionally outdoors.  The noise level in the work environment is low to moderate.

safety:

Assists in the creation of a culture of safety and environmental protection by performing work safely in accordance with departmental safety procedures. Operates equipment safely and reports any unsafe work conditions or practice to supervisor.

LECOM Health’s full time employees enjoy the availability of an industry leading benefits package along with competitive wages. Enhanced benefits include Highmark Blue Cross / Blue Shield Health Insurance starting at only $70 a month! Life Insurance and AD&D Insurance is provided to all Full Time employees at no cost. The Health System also offers an excellent 403(b) Retirement Plan to qualified employees with an employer match after completing one year of service.

EEO/AA/M/F/Vets/Disabled

Visiting Nurse Association of Erie County is now accepting resumes for a Full Time Clinical Liaison to join our growing team. There is no better time to join the VNA!

The Clinical liaison will serve as a patient advocate to connect patients and families to services ensuring their comfort. They will establish a relationship and serve as a bridge between patients and their medical teams, while performing tasks including intake evaluations, track referral and account records along with referral data, process health insurance information, and collaborate with other staff to improve processes.

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES:

· In collaboration with agency leaders, Develop and initiate call strategy based on expected call volumes set forth by Visiting Doctor offices, hospital discharge desks, Assisted Living facilities and other possible sources of referrals to present Agency information and obtain patient referrals.

· Responsible for HomeHealth and Hospice referral management, including but not limited to initial contact, entry into EMR, review of qualifying criteria, consults as needed, collaborating with Medical Director, coordinating admission, meds, equipment, insurance verification and authorization.

· Assists with daily staff update call and proper communication with clinical and operational staff members.

· Assists with staff orientation as well as in-services for current staff.

· Coordinates the dissemination of patient information to skilled facilities, patient homes, and physicians.

· Provide COP Education to contracted facilities ensuring compliance.

· Analyzes the potential of the company’s service area to determine target markets.

· Visits Doctor offices, hospital discharge coordinators, Assisted Living facilities and other possible sources of referrals to present Agency information and obtain patient referrals.

· Analyzes the company’s organization to determine strengths and weaknesses.

· Analyzes past and current marketing data.

· Analyzes patient/company relationships.

· Develops a marketing plan, identifying priorities and sets a reasonable timetable.

· Implements marketing plan staying within established timetable.

· Reviews and evaluates the analyses and plan on an established basis.

· Must be flexible to accept other duties needed or assigned by the resident or institution.

· Performs other duties as assigned by supervisor or management.

MINIMUM QUALIFICATIONS:

· At least 1 year experience in marketing, nursing, or social work interacting with health agencies/professionals.

· Must have a minimum of 2 years of hospice experience.

· Ability to market and deal tactfully with customers and the community.

· Knowledge of business management, governmental regulations, and CHAP standards

· Ability to develop and implement improved methods of operation.

· The ability to communicate well, both verbally and in writing.

· Must have the ability to demonstrate self-confidence and positive attitude toward self and others and maintain commitment and enthusiasm to goal achievement.

· Must be organized and detail oriented.

· Must be able to interact with health professionals at all levels.

BENEFITS:

LECOM’s full time employees enjoy the availability of an industry leading benefits package including:

• Highmark BC/BS Medical Insurance!
• Full Family Medical Insurance!
• Employees with LECOM Medical Insurance can take advantage of waived co-pays and deductibles at LECOM physicians and Millcreek Community Hospital.
• 403(b) Retirement Plan with Employer Matching of 100% after completing one year of service
• Life Insurance and AD&D Insurance is provided to all Full Time employees at no cost!
• Paid time off accruals - vacation, personal, and sick
• Life Insurance and AD&D Insurance is provided to all Full Time employees at no cost!
• Employee referral program
• Employee appreciation/recognition events
• Employee assistance program and discounted membership at the LECOM Fitness and Wellness Center

We are currently seeking a Pharmacist to join our growing team! This position within the LECOM Senior Living Center Pharmacy supports all of the post-acute facilities within LECOM Institute for Successful Living.

QUALIFICATIONS:

• Current Pharmacist in the state of Pennsylvania.
• Authorization to Administer Injectables license a plus.
• Experience in a long term care, retail pharmacy environment, or clinical setting.

BENEFITS:

LECOM Institute for Successful Living’s Full Time employees enjoy the availability of an industry leading benefits package including:

• HAVE YOU HEARD OF OUR NEWEST BENEFIT AVAILABLE TO ALL FULL TIME STAFF?
• OUR NEW CHILD CARE BENEFIT provides up to $200 / month in childcare subsidy
• Full Time employees enjoy a monthly child care subsidy and access to a large network of child care providers in the Erie and Northwest Pennsylvania area!
• Already have a provider who is not on the child care network? Support specialists can assist you to add your current child care provider to the network so you can take advantage of these benefits as well!
• Highmark BC/BS Medical Insurance with employee-only coverage costing only $70/ month!
• Full Family Medical Insurance is only $320/month!
• Zero Copays and Deductibles for Employees with LECOM Medical Insurance utilizing LECOM physicians and Millcreek Community Hospital on most all services!
• Retirement Plan with dollar for dollar match up to 6% of your check!
• Dental and Vision Insurances
• Voluntary Benefits such as Additional Life Insurance, Critical Illness, Accident, Short Term Disability and Pet Insurance available
• Life Insurance, Long Term Disability and AD&D Insurance provided at no cost!
• Paid time off accruals including Vacation and Sick Time
• 6 Paid holidays each calendar year
• Employee referral program, $100 - $1000 / employee referred
• Employee Assistance Program available to everyone in your immediate household
• Employee appreciation/recognition events
• All benefits listed subject to meeting eligibility criteria. Ask us for more information!

LECOM Medical Center and Behavioral Health Pavilion is a fully accredited healthcare facility dedicated to providing high-quality medical and behavioral health services. As the Erie region's leader in behavioral health care, we are committed to meeting the needs of our community through comprehensive inpatient and outpatient services.

SUMMARY: Responsible for duties and processes related to medical record retrieval, assembly, maintenance and processing. Responsible for scanning, analyzing and release of information in accordance with organizational timelines/policies and state/federal regulations. The HIM Technician safeguards and protects patient’s right to privacy and maintains confidentiality.

DUTIES AND RESPONSIBILITIES:

1. Assembles charts of all discharged inpatient and outpatient in the prescribed fashion, making sure that each page carries the patient’s name and medical record number. Following the established order of assemble and filing protocol as referenced by facility policy and procedure; completes scanning of all records. After scanning, verify all documents are completed and proper form ID’s are applied.

2. Ensures records are complete and properly stored and/or organized before filing or archiving.

3. When directed, prepares records for purging and/or shredding and may participate in medical record destruction with direct supervision.

4. Examines medical records for current and discharged patients for completeness. Medical records are analyzed for deficiencies as defined by state and federal medical record requirements, and hospital policies. Deficiencies are tagged for completion and entered into the EMR.

5. Responsible for verifying the removal of deficiencies once completed by provider.

6. Tracks unaddressed chart delinquencies, sending notifications to applicable parties at designated points in time as specified by departmental policy.

7. Processes subpoenas, court orders, legal requests and other non-routine requests for information in addition to routine requests.

8. Answers telephones promptly and courteously. Routes calls, takes messages, and provides routine information to customers as appropriate.

9. Communicates cooperatively and constructively with physicians, patients, guests, and members of the healthcare team to ensure accurate and timely completion of processes and continuity of services.

10. Responsible for safeguarding patient records and protecting patients’ right to privacy by ensuring compliance with HIPAA standards and maintaining confidentiality in all phases of work.

11. Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

12. Performs other related duties as assigned or requested.

QUALIFICATIONS:

Minimum Education: High school or equivalent

Minimum Experience:

· 1-3 years of office experience required

· Knowledge of the medical record format, physiology and disease process, and understanding of medical terminology preferred. If no experience, strong interest in learning.

Come grow with us!!

LECOM Medical Center and Behavioral Health Pavilion, an Equal Opportunity Employer, is currently hiring a Full Time Social Service Case Manager.

Job Summary

The Case Manager/Medical Social Worker is responsible for performing case management, utilization review, quality assurance, and discharge planning.

Responsibilities specific to Case Management includes assessment, identification of specific needs, and social service intervention while in the acute setting. Awareness of services available to patients and their families are an important part of this assessment.

Responsibilities specific to Utilization Review include performing admission and concurrent review, and at times retro-review of all in-patients conforming to Medicare, Medicaid, and/or other Third Party Payer requirements. These review processes may be applicable also to Contracted Managed Care members who are patients in the acute/ extended care units of the hospital. Issuance of non-coverage letters at time of discharge to the acute/extended care patient is also considered part of the discharge planning process as specified by contracted Health Plans.

Responsibilities specific to Quality Assurance include performing surveillance and data collection as directed for trend recognition and development of effective actions/plans.

Education Requirements: Bachelor’s Degree in Social Work Membership of the Stroke team includes mandatory hours of education annually specifically related to diagnosis/assessment and management of acute stroke/ cerebrovascular disease.

Minimum Experience: 2 years clinical experience - preferred

LECOM Health Medical Center and Behavioral Health Pavilion, an Equal Opportunity Employer, is currently seeking a Part -Time IRU LPN (approximately 24 hours per week) to join our growing hospital.

Our Inpatient Rehab Unit LPNs provide professional nursing care under supervision for assigned patients according to established standards and practices.

DUTIES AND RESPONSIBILITIES:

1. Maintains established departmental policies and procedures, quality assessment program, safety, environmental and infection control standards.

2. Cooperates with other personnel to achieve department objectives and maintain good employee relations.

3. Monitors medical condition of patients and reports changes to appropriate personnel.

4. Performs basic nursing procedures including application of simple dressings, administration of medications, and general rehabilitation nursing care.

5. Prepares, hangs, monitors and discontinues I.V. fluids.

6. Demonstrates sensitivity to patient’s comfort and privacy and expresses interest in their progress.

7. Monitors emotional stability of patients and reports changes to physician or charge nurse.

8. Assists physicians with examinations, procedures and other processes related to direct patient care.

9. Maintains a safe, comfortable and therapeutic environment for patients/families in accordance with hospital standards.

10. Ensures an adequate stock of supplies and proper functioning of equipment.

11. Enhances professional growth and development through participation in educational programs, current literature, inservice meetings, and workshops as required.

12. Performs other related duties as assigned or requested.

QUALIFICATIONS:

Minimum Education: Post High School Vocational/Specialized Training

Minimum Experience: Sufficient previous clinical experience in area of assignment

Req. Certification/Registration: Current PA LPN license and CPR certification

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, or crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell.

The employee must regularly lift and/or move more than 100 pounds. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

LECOM Medical Center and Behavioral Health Pavilion, an Equal Opportunity Employer, is looking for a 1st Shift Plant Ops Specialist II during first shift.

Qualifications

This is the second level Plant Operations Specialist position. Employees at this level are expected to skilled in electrical, plumbing, HVAC, and carpentry trades, and be capable of performing repairs, improvements and preventative maintenance processes independently.

Qualifications

· Valid Driver’s License

· High School Graduate or GED

· Ability to follow written and verbal instructions

· One year of institutional maintenance preferred

Duties and Responsibilities

1. Perform all duties of the Plant Operations Specialist I as well as the duties listed below.

2. Conducts troubleshooting techniques to determine the cause of equipment and system failures.

3. Monitors, repairs, installs, and adjusts all types of specialized hospital equipment and systems, such as oxygen systems, vacuum systems, medical gases and related systems, projectors, fire life safety systems, lights and other types of medical systems and equipment gases and related systems, projectors, fire life safety systems, lights and other types of medical systems and equipment.

• Services air conditioning, refrigeration, dishwashers, air compressors, fans, pumps, motors, garbage disposals, heating and ventilation systems and devices, boilers, and associated equipment.

5. Performs preventive maintenance & make repairs to heating, ventilating and air handling equipment according to instructions

6. Perform carpentry work including framing walls, hanging and finishing drywall, leveling floors and installing floor tile, installing suspended ceilings, repairing and adjusting doors so that they operate and latch properly.

7. Troubleshooting electrical circuits, replacing and installing electrical devices, and diagnosing and repairing electrical equipment.

8. Performing plumbing repairs and installations.

9. Must be able to read and understand manufacturer’s publications and construction drawings in performance of duties.

10. Perform Fire Drills and other emergency management processes in accordance with hospital policies.

11. Conduct snow removal activities using a shovel, snow blower, and plow truck.

12. Perform and document preventative maintenance processes

13. Complete maintenance work orders in a timely manner and document the work properly.

14. Maintain a clean professional appearance.

15. Operate tools and equipment in a safe manner, including but not limited to Powered and non-powered hand tools, gas powered equipment like snow blowers, lawn mowers and string trimmers, air compressors, drain augers, trucks, vans, ladders, scaffolds, etc. …

16. Performs hospital rounds according to schedule and policy. Correct unsafe conditions in work area and report unsafe conditions to supervisor.

17. DON and DOFF appropriate PPE as advised to protect the employee from potentially harmful conditions.

18. Keeps facilities clean in appearance.

19. Performs other related duties as required

Other Duties as Assigned

Other duties can include:

1. Working at other LECOM facilities, including residential properties.

2. Filling in other roles when the hospital has urgent needs due to absences, disaster response, or safety issues that might arise.

3. Working other shifts temporarily to complete tasks that cannot be done during typical work hours.

4. Any other duties related to meeting the mission and goals of the hospital or Plant Operations.

LECOM Medical Center and Behavioral Health Pavilion, an Equal Opportunity Employer is seeking a Part Time Hospital Concierge to join our team. Must have weekend and night availability. 

Job Summary: The Hospital Concierge is responsible for enhancing the overall patient experience by providing personalized services and support to patients, their families, and visitors. This role involves assisting with a variety of non-medical tasks to ensure comfort, convenience, and a positive experience during their stay at the hospital. The concierge will act as a liaison between patients and hospital staff, offering assistance with navigating hospital facilities, coordinating requests, and addressing any concerns in a timely and efficient manner.

Key Responsibilities:

• Guest and Patient Support:
• Provide exceptional customer service to patients, family members, and visitors.
• Assist patients with non-medical needs such as arranging transportation, making reservations for accommodations, or offering local information.
• Respond to inquiries about hospital services, amenities, and facilities in a friendly, efficient, and empathetic manner.
• Navigation Assistance:
• Assist patients and visitors in navigating hospital departments, clinics, and services.
• Provide directions and information about hospital layout, parking, and available services.
• Coordination of Services:
• Coordinate and fulfill patient and family requests for additional services such as food, flowers, gifts, and special accommodations.
• Assist patient to access hospital’s patient portal system.
• Assist patient for completion of hospital reviews.
• Personalized Patient Care:
• Offer recommendations and arrange services based on patient preferences (e.g., meal options, entertainment, accommodations).
• Maintain a library of entertainment options for patients to include magazines, newspapers, and crossword puzzles.
• Offer patient’s entertainment options from the library of options.
• Help organize support services for patients, such as spiritual care, social services, or volunteer assistance.
• Assemble welcome baskets and place in the patient rooms prior to a patient’s admission. Follow up with the patient after admission to ensure toiletry needs are met within the welcome basket
• Send out follow up communication post discharge.
• Problem Resolution:
• Address patient and visitor concerns promptly and work with the relevant departments to resolve issues quickly and professionally.
• Ensure patient satisfaction and follow up on any pending issues or requests to guarantee they are addressed.
• Administrative Duties:
• Maintain a log of patient requests and feedback for continuous improvement of services.
• Assist in maintaining an up-to-date knowledge of hospital services, policies, and emergency procedures.
• Assist with administrative tasks as assigned, including data entry, maintaining patient service records, and preparing reports.
• Identify trends in customer issues and suggest improvements to enhance the customer experience and participate in meetings to address trends.
• Conduct internal patient satisfaction surveys with patient and family and follow trends with areas of concern.
• Collaboration and Communication:
• Collaborate with other hospital departments, including nursing, social services, food services, and patient services, to ensure a smooth patient experience.
• Provide clear communication to staff regarding patient needs and requests.
• Cultural Sensitivity:
• Ensure services are provided with respect to patients' cultural, religious, and personal preferences.
• Maintain a compassionate and professional demeanor, especially in high-stress situations.

Customer Service:

• Provide courteous, respectful, and empathetic assistance to patients and their families.
• Maintain patient confidentiality and uphold the facility's policies regarding privacy and dignity.
• Participate in hospital wide patient satisfaction training.

Safety & Compliance:

• Adhere to all hospital safety protocols and infection control procedures during patient interactions.
• Report any equipment malfunctions, hazards, or patient incidents immediately.
• Maintain patient confidentiality.

Qualifications:

• Education: High school diploma or equivalent required;
• Experience: Prior experience in customer service, hospitality, or healthcare settings preferred. Experience in a concierge or patient services role is an advantage.
• Skills:
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and resourcefulness.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• A friendly, empathetic, and professional demeanor