LECOM Health COVID-19 Protocol

A message to our patients regarding Coronavirus Disease 2019 (COVID-19)

LECOM Health and its affiliates are prepared for a possible outbreak of infection and are following the Centers for Disease Control and Prevention (CDC) guidelines and recommendations. We would also like to remind our patients that it is never too late to get a flu shot. According to the CDC, the flu was responsible for more than 30,000 deaths in the 2018-2019 flu season.

Please know that LECOM Health and its affiliates are taking every necessary precaution to monitor, protect and prevent the spread of COVID-19.

Due to the current situation with the COVID-19 outbreak and the potential health risks, LECOM Health affiliates are taking steps to help reduce the possibility of exposures at our facilities.

Effective 3/14/20, the following facilities will NOT be permitting visitors to visit patients:

  • LECOM Health Millcreek Community Hospital
  • Corry Memorial Hospital
  • LECOM Senior Living Center
  • LECOM Nursing & Rehabilitation
  • LECOM at Village Square

This visitor policy restriction is not in effect at our personal care and independent living facilities. Special considerations can be made for hospice patients, critical patients and patients who are comfort measures. All outpatients will be expected to check in at the front desk for screening before they will be permitted any further into the facility.

Effective 3/16/20, the following facilities will be closed:

  • LECOM Medical Fitness and Wellness Center
  • Coffee Culture Café and Eatery

As we continue to monitor the situation closely and guidelines are changed, adjustments to the plan may require revisions at each facility’s discretion.

For patients with an upcoming appointment with one of our Medical Associates of Erie Providers:

  • Effective 3/27/20, patients are now able to schedule a telehealth visit with a LECOM Health provider. Please call your providers office to schedule a visit. You will need access to our patient portal to utilize the virtual appointment and your providers office can set that up for you. For instructions on how to begin your Telemedicine visit the YourHealthFile Patient Portal Quick Help page.
  • Physician offices throughout Erie County will remain open and patients should follow the guidelines below.
  • The physician offices on the third floor of the LECOM Medical Fitness and Wellness Center will remain open until further notice.

What to expect:

  • We are advising patients to cancel any unnecessary doctor appointments. One to two days before your scheduled appointment, you will receive a reminder call. We will ask several questions before confirming your appointment:
  • Have you had contact with anyone who has been diagnosed with coronavirus in the past 14 days?
  • Have you traveled to an affected geographic area in the past 14 days?
  • Have you had a fever in the past 24 hours?
  • Do you have any of the following symptoms: high fever, cough or shortness of breath?
  • Based on your responses to these questions we will either keep your appointment, suggest you stay home and monitor your symptoms, or head to the Emergency Department to evaluate and test you for the virus. Since there is currently no cure for the virus, we are asking patients who suspect they have been in contact with a COVID-19 affected person and are not currently experiencing symptoms to self-isolate if at all possible so as not to spread possible infection.

At the Doctors Office
When you enter the office for your appointment, please know we are taking every precaution to prevent the potential spread of the virus.

  • The following protocols have been put into place:
  • Hand sanitizer is available in each waiting room and patients are instructed to use it upon their arrival and departure.
  • Face masks will be available for patients who check in with respiratory symptoms. They will be asked to wear a mask, along with those accompanying them during their visit.
  • Patients with respiratory symptoms should separate, spatially, and keep 6 feet apart from other patients in the waiting area.
  • As this has now been declared a global pandemic, all patients will have their temperatures taken.
  • We ask that you limit yourself to one support person during your visit. Children under the age of 12 are not permitted to be designated a support person.

The CDC, Department of Health and LECOM Health Officials Recommend the Following:

  • Avoid close contact with people who are sick.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating and after blowing your nose, coughing or sneezing. Always wash hands with soap and water if hands are visibly dirty.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Avoid large crowds or gatherings for the next few weeks.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a household cleaning spray or wipe.
  • The CDC does not recommend that people who are well wear a face mask to protect themselves from respiratory diseases, including COVID-19.
  • Face masks should be used by people who exhibit symptoms of COVID-19 to help prevent further spread of the disease. The use of face masks is crucial for healthcare workers and those caring for individuals in close settings (at home or in a health care facility).

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